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Bank Customer Service Rep

Company: State Farm Mutual Automobile Insurance Company
Location: Bloomington
Posted on: October 5, 2018

Job Description:

Requisition ID:req5174Job Title:Bank Customer Service RepNumber of Openings:10Job Category:Para-Professional/SupportEmployment Type:Regular Full-TimeShift:Any/AllWeekends:BothLocation:Tempe, AZDuties and Responsibilities:Duties and Responsibilities:

  • Fast paced, professional call center environment, open 7 days a week
  • Answers telephone, Live Chat, and e-mail inquiries from customers, agents, agent team members, internal business partners, and third party callers
  • Initiates, activates, and services accounts
  • Contacts customers, other business areas, or vendors to obtain information or resolve problems
  • Processes and/or routes transactions, requests, and inquiries using established procedures
  • Ability to multi-task, navigate in multiple computer systems, and adapt to changing environment.
  • Adheres to regulatory and compliance guidelines
    Prior Call Center & Customer Service experience preferred

    Associates should be prepared to work any shift. May Work irregular hours, including weekends and holidays, based on workload and job requirements within the hours of operation (Currently Monday-Friday 6:00AM - 11:00PM CST ; Saturday/Sunday 6:00AM - 6:00PM CST). Candidates must be available for training.

    Start salary: $17.25/hour

    May Work irregular hours, including weekends and holidays, based on workload and job requirements

    Start Date: Dec 3

    Posting open until 10/6

    Please be aware as a new employee in this role, you are subject to an incumbency period. Additional Details:
    • Entry into this job family may require passing additional background checks
    • Incumbent may work a non-traditional schedule including weekends, evenings, overnights, and/or holidays
    • Incumbent may be required to work overtime
    • Incumbent may be required to attain and retain state licenses
    • Incumbent may be required to have knowledge of laws and regulations which pertain to the job
    • Incumbency period may be required within the position, the division, or State Farm Bank before incumbent can post into other positions

      MON18

      #LI-MV1

      PM18 PI104640156

      Keywords: State Farm Mutual Automobile Insurance Company, Bloomington , Bank Customer Service Rep, Sales , Bloomington, Illinois

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