Client Service Representative - Nights
Company: Ciber Global
Posted on: May 13, 2022
HTC Global Services wants you. Come build new things with us and
advance your career. At HTC Global you'll collaborate with experts.
You'll join successful teams contributing to our clients' success.
You'll work side by side with our clients and have long-term
opportunities to advance your career with the latest emerging
At HTC Global Services our consultants have access to a
comprehensive benefits package. Benefits can include Paid-Time-Off,
Paid Holidays, 401K matching, Life and Accidental Death Insurance,
Short & Long Term Disability Insurance, and a variety of other
SERVICE DESK - IT / HEALTHCARE - training available
Have you been looking for an opportunity to move your career
forward and gain hands-on experience and training within the
Healthcare and IT technologies industry?
AT HTC we invest in our employees and provide training to those
employees who are eager and ready to learn with a solid base
knowledge to become an experienced Service Desk/Clinical Resolution
Analyst support professional.
We offer a comprehensive training program that takes your current
passion for helping people solve problems through world class
customer service and pairs it with your ability to learn and
troubleshoot technology and systems issues quickly. We provide the
detailed training that allows you to learn the healthcare industry,
systems and technical skills you will need to excel in this
The ideal candidate will be motivated to quickly learn and be
trained into a role using experience and or education they have
gained from other roles such as college course work, customer
service, helpdesk, testing, project coordination, business
analysis, or other related roles and experiences.
Already have a knack and a passion for helping people solve
Demonstrates technical troubleshooting and problem-solving
Technology minded and curious in learning new skills
Strong communication skills
Already possess strong professional business level verbal and
written communication skills to assist with take calls interfacing
with doctors, physicians, nurses and clinicians
Ability to be flexible and adaptable to be resourceful, dig into
the details and pivot tasks quickly
Basic user computer skills (MS Office, typing, using windows based
Desire for a long-term, full-time opportunity
What you will be doing: After a 4-week training you will be
providing first level phone and email support to healthcare
professionals to quickly and efficiently resolve their system
Responsibilities: Learning and gaining experience in clinical
workflows within leading EMR systems such Epic, Cerner, Meditech,
Supporting clinicians from the admit to discharge of a patient and
leveraging that hands-on experience and knowledge for career
advancement beyond internship.
Working directly with physician and nurses to address troubleshoot
technical problems impacting patient care.
Receive incoming calls from client community, provide first level
support, document each call verifying customer information and all
Research, resolve, and respond to clinical and technical questions
received via telephone calls, emails, and other channels.
Callbacks in a timely manner and escalate problems to appropriate
Assist in the resolution of user and support issues among company
sites to ensure timely distribution of knowledge and positive
impact on user satisfaction.
Routinely contribute to Clinical Knowledge Base.
Provide accurate and creative solutions to user problems of
moderate nature to ensure user productivity.
Acquire and maintain current knowledge of relevant clinical and
technical product offerings and support policies to provide
technically accurate solutions to customers.
Participate in team projects that enhance the quality or efficiency
of the resolution center and assist with special Clinical
product-related issues as needed.
Education and Experience: Ideal candidate has interest in the
clinical, medical space equivalent with a driven personality with
desire to learn, strong communication and customer service
Degree or training in the HealthCare, Medical or Computer Science
field is preferred but a minimum of a HS diploma is required.
Find a purpose Help clients embrace emerging technologies. Create
inventive solutions and meet intriguing client challenges. Solve,
fix, design and innovate. Be a part of something bigger by helping
clients go digital, create engaging customer experiences and
transform their business.
Our success as a company is built on practicing inclusion and
embracing diversity. HTC Global Services is committed to providing
a work environment free from discrimination and harassment, where
all employees are treated with respect and dignity. Together we
work to create and maintain an environment where everyone feels
valued, included, and respected. At HTC Global Services, our
differences are embraced and celebrated. HTC is an Equal
Opportunity Employer. We respect and seek to empower each
individual and support the diverse cultures, perspectives, skills
and experiences within our workforce.
HTC is proud to be recognized as a National Minority Supplier.
About HTC Global Services
Shaping careers since 1990 - our long tenured employees are a
testimony of the work culture. Join our global employee base of
12,000 and help us bring human expertise to tech in order to
deliver purposeful solutions that amplify value.
Keywords: Ciber Global, Bloomington , Client Service Representative - Nights, Sales , Bloomington, Illinois
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