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Process Analyst

Company: State Farm Mutual Automobile Insurance Company
Location: Bloomington
Posted on: May 17, 2019

Job Description:

Requisition ID:

Job Title:
Process Analyst

Number of Openings:

Job Category:

Employment Type:
Regular Full-Time



Bloomington, IL

Duties and Responsibilities:

  • Collaborates with business partners to communicate and validate the adoption of process changes
  • Contributes to the development, implementation, and embedding of Excellence in Operations Management (EOM) principles into department or business area
  • Participates in process improvement initiatives utilizing project management techniques and process improvement methodologies
    • Applies in-depth knowledge of process improvement methodologies and EOM principles to drive business results
    • Leads a segment of EOM assessment, deep dive/design, and pilot activities for functions new to EOM
    • Sets direction for portions of process improvement/redesign projects
    • Participates in the development, maintenance, and consistent application of standard processes across area of responsibility
    • Utilizes appropriate methods and tools to perform data collection and analysis
    • Leads high impact and/or complex projects
    • Communicates results of research and analysis for complex business issues
    • Recommends viable solutions and alternatives
    • Uses independent discretion and judgment to modify methodology when necessary
    • Solves project problems and issues
    • Gathers, classifies, and analyzes data relevant to operational metrics and processes
    • Provides coaching and training to develop and sustain EOM principles
    • Participates in the assessment, deep dive/design, and pilot activities for functions new to EOMM
    • Serves as team member on process improvement/redesign projects
    • Evaluates process adherence and consistency
    • Seeks guidance on complex challenges
    • Participates in problem resolution

      Additional Details:
      • Position may require travel via commercial transportation and driving motor vehicles to any location where the Company does business
      • May work extended hours and weekends

        These openings are specific to the Claims Process Engineering (CPE) team.

        Competitive candidates will have the following experience:
        • Current or prior experience in a Process Analyst or similar role
        • Experience completing in-depth data analysis and demonstrated application of skillsets such as advanced Excel, VBA, SQL, SAS Forecast Server
        • Proficiency with statistical tools including but not limited to: measuring dispersion and central tendency, hypothesis testing, statistical significance testing, and correlation analysis
        • Solid understanding and application of process improvement methodologies including Lean Six Sigma, Agile methodologies, project management techniques, and standard tools such as SIPOC, Process Mapping, VOC, etc.
        • Experience leading design projects and testing outcomes to deliver solutions that result in ROI
        • Effectively measuring cost/benefit analyses for project prioritization and/or implementation
          The Process Analyst role in CPE focuses on the following responsibilities:
          • Complete complex data and statistical analysis to support process improvement efforts and drive business decisions
          • Utilizing Lead Six Sigma process improvement methodologies to identify opportunities which will reduce waste and result in measurable improvements in efficiency
          • Successfully executing the implementation of identified process improvements to achieve measurable improvement to customer value (operational efficiency, service, quality, or customer experience)
          • Developing comprehensive understanding of structure, standard work, work segmentation, and detailed processes in segments related to project assignments
          • Lead, facilitate, and participate in cross-functional teams
          • Driving pace and quality in project deliverables
            Travel: Business travel is required to perform the necessary job responsibilities and may comprise up to 50% of this role.



Keywords: State Farm Mutual Automobile Insurance Company, Bloomington , Process Analyst, Professions , Bloomington, Illinois

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