Help Desk Analyst
Posted on: May 28, 2023
PURPOSE AND SUMMARY STATEMENT
Provides technical support and problem resolution to customers and assists with the System Administration of member and corporate information systems and infrastructure assigned to the unit.
ESSENTIAL JOB FUNCTIONS
Utilize Altiris/Symantec Ticketing system for Incident Management
Provides technical support and problem resolution for information systems customers.
Configures, installs, and supports microcomputer hardware and software
Researches, evaluates and recommends new hardware and software technologies.
Develops and writes specifications and procedures for the installation and use of a variety of information system technologies.
OTHER JOB FUNCTIONS
Prepares monthly status reports, project summaries, and technical recommendations.
Provides client training regarding use of System standard hardware and software.
Utilizes the IT Project Management tool and procedures for appropriate projects.
Performs all other duties as assigned.
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,
be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,
race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Keywords: Skiltrek, Bloomington , Help Desk Analyst, Professions , Bloomington, Illinois
here to apply!