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Emergency Services Dispatcher

Company: Securitas USA
Location: Bloomington
Posted on: January 11, 2022

Job Description:

Emergency Services DisptacherHelp Change the world with us! Adventure seekers welcomed! The Security Operations Center (SOC) Operator will be responsible for staffing the SOC, a 24/7 operation center, which provides dispatch and security support to our client's campus and other stakeholders. As the primary point of contact for security issues and incidents that occur at the client's campus, the SOC Operator plays a key role in both operational security and facility safety. Using various technical security systems and monitoring software, the SOC Operator is responsible for the detection, triage, and dispatching of routine and critical security incidents. The SOC Operator will also assist with the escalation and incident management of critical security incidents. This is what you'll do: Answer security-related inquires and intake reports of security/safety issues in a calm, reassuring, and professional mannerMonitor and operate various technical security systems including access control, video management, life-safety, phone, radio, dispatch, and mass-notification systems to detect and facilitate the response to potential security/safety issuesProvide appropriate escalation and prepare clear and concise communications to the Global SOC, security management and other stakeholders during major incidentsDocument incident details and track security resources in a Computer Aided Dispatch (CAD) system.Coordinate emergency response for medical calls, fires, and other priority incidents Maintain familiarity with SOC procedures, layouts of covered facilities, security programs and associated policies.Partner with various facility stakeholders to resolve security incidents and improve the security posture of the site This is what you'll need: At least 18 years of ageIntegrity and professionalismAssociates Degree3+ years of security, law enforcement, emergency services dispatch, military, or other relevant experiencePrevious experience working in a Security Operations Center, Public Safety Answering Point (PSAP), watch center, or similar command center environmentAbility to accurately type a minimum of 40 words per minute while entering data or information relayed over the phone, radio, or other audio and electronic data input into a computer systemA high degree of organization, prioritization, and awareness with the ability to multitask efficientlyExcellent customer service skillsProven ability to work with minimal supervisionA positive attitude with excellent verbal and written communication skills in EnglishComfortable communicating to a large group using radio and mass-notification systemsProficiency in Microsoft Office 365 programs (Word, Excel, SharePoint, Outlook)Ability to problem solve in stressful or unfamiliar situationsCompetent in security related access control softwareAble to interact with staff of all levels, in a high pressure and fast paced environmentAbility to work nights, weekends, and holidays as operational needs dictateNote: All candidates must be able to pass a drug test and background check.Come join our team and help make our world a safer place.Apply online: a different world.EOE/M/F/Vet/Disabilities Integrity Vigilance HelpfulnessPlease apply using Chrome, Safari, or Firefox.

Keywords: Securitas USA, Bloomington , Emergency Services Dispatcher, Professions , Bloomington, Illinois

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