BloomingtonILRecruiter Since 2001
the smart solution for Bloomington jobs

Senior IT Support Operations Analyst

Company: COUNTRY Financial
Location: Bloomington
Posted on: January 13, 2021

Job Description:

As the Senior IT Support Operations Analyst within ITS Operations and Support Division at COUNTRY Financial, you will be responsible for process improvement and consistency of key initiatives across multiple Operations and Support teams. In this role, you will provide guidance and coaching to drive process improvement in the areas of Incident, Event, Problem, Service Level Management, & Reporting in partnership with the IT Service Management team. You will lead various initiatives encompassing cross functional IT teams and key business partners, setting goals and deadlines, and provide updates to key leaders on progress, resource constraints, and technical requirements. Additionally, you will coordinate regular operational meetings, with defined key metrics, to prioritize issue resolution and improve Operations and Support services provided. This position plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). Diagrams and evaluates existing processes. Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collects data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses. This position is part of a job family. Placement will be determined by skills and qualifications of the candidate. Responsibilities: Evaluates processes and conducts analyses to determine opportunities for improvement; prepares findings and presents results. Leads and facilitates cross-functional project teams to address process improvement initiatives. Prepares analytics to measure and analyze the effectiveness of improvements and controls implemented. Job Requirements: Preferred Qualifications: Strong written and verbal communication, collaboration and presentation skills. 5-7 years of experience in an IT Operations & Support or IT analytic role. Experience in consulting, strong business acumen, critical thinking and problem-solving skills, courage, and strong relationship building skills. Experience in Project Management and AgileScrum methodologies. ITIL Certification. Required Qualifications: Typically requires: Bachelor's degree and at least 5 years of process improvement experience OR , Master's degree and at least 3 years of process improvement experience OR , At least 7 years of process improvement experience. Physical Requirements: Normal office environment. Work may extend beyond normal business hours as business needs dictate. For more details about careers at COUNTRY Financial--, please visit us online at www.countryfinancial.com/careers COUNTRY Financial does not generally sponsor individuals for employment-based visas for this position.

Keywords: COUNTRY Financial, Bloomington , Senior IT Support Operations Analyst, Professions , Bloomington, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Class A CDL Reefer Driver: Up to $1,600/week
Description: br br Class A CDL Truck Drivers Regional and Long Haul Company Drivers: br 10,000 Sign-On Bonus - Earn 1,200 - 1,600 weekly Apply Online or Call: 888-995-3922 Bay Bay Transportation is hiring (more...)
Company: Bay and Bay Transportation
Location: Orland Park
Posted on: 01/16/2021

Class A CDL Drivers - Home Regularly
Description: br br br NOW HIRING CLASS A CDL DRIVERS br We are currently hiring 50 60 additional Class A CDL Drivers based out of University Park/Kankakee, IL, making dry van deliveries in IN, OH, MI, WI, (more...)
Company: Premier Transportation
Location: Orland Park
Posted on: 01/16/2021

Now Hiring Class A CDL Drivers - Home Daily
Description: Job Description: HOME DAILY NOW HIRING CLASS A CDL DRIVERS REGIONAL, DEDICATED, LOCAL DRIVING POSITIONS
Company: Premier Transportation
Location: Orland Park
Posted on: 01/16/2021


TEAM DRIVERS - Apply to the Top 10 Companies for Teams
Description: Hiring CDL drivers in your area. Apply once and choose a trucking job that works for you. Get home when you want to, and get paid what you deserve Available
Company: Live Trucking
Location: Orland Park
Posted on: 01/16/2021

CDL Class A Flatbed Drivers
Description: br br br CDL Class A Flatbed Drivers br Call 888 910-2464We re Looking For A Few Good Flatbed Partners br br At P S, we only hire the best of the best. With P S you choose your freight (more...)
Company: P&S Transportation
Location: Orland Park
Posted on: 01/16/2021

Regional Truck Driver POS# 18379
Description: J.B. Hunt is now hiring regional CDL-A truckload drivers Driving with J.B. Hunt means consistency, guaranteed home time, strong miles and a top-notch
Company: JB Hunt Transport
Location: Orland Park
Posted on: 01/16/2021

Have a CDL and looking for something better?
Description: Hiring CDL drivers in your area. Apply once and choose a trucking job that works for you. Get home when you want to, and get paid what you deserve br Available Trucking Jobs: br
Company: Live Trucking
Location: Orland Park
Posted on: 01/16/2021

Over the Road Truck Driver POS# 6488
Description: J.B. Hunt is hiring over the road CDL-A truckload drivers Driving with J.B. Hunt means consistency, guaranteed home time, strong miles and a top-notch safety program.
Company: J.B. Hunt Transport
Location: Orland Park
Posted on: 01/16/2021

OTR CDL A Driver - Dock to Dock Delivery
Description: br br br Call 844-587-8970 and speak with Lisa- Director of Recruiting br br Whether it s dock-to-dock delivery, our customers know that there is one name to trust with the logistics of their (more...)
Company: Ray Hamilton
Location: Orland Park
Posted on: 01/16/2021

Financial Consultant - Orland Park, IL
Description: Job Description:With your extraordinary knowledge and incomparable integrity, we know that clients invest their trust in you. Join a team that also invests in you with key product and service offerings, (more...)
Company: Fidelity Investments
Location: Orland Park
Posted on: 01/16/2021

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Bloomington RSS job feeds