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Customer Care Rep Assistant

Company: Country Financial
Location: Bloomington
Posted on: September 13, 2019

Job Description:

Customer Care Rep Assistant US-IL-Bloomington In our Billing department at COUNTRY Financial, our Customer Care Representative Assistant provides customer service to insureds, including account changes and questions regarding policy status, coverages, and/or billing. Resolves service problems in a contact center environment (via phone, email or chat) with a focus on one-call resolution. Assesses customer needs and advises on policy coverage and options. May add additional coverages for auto, property, or other lines of business. May require appropriate property/casualty licensing. May support agent or direct channel. Responsibilities: Communicates with customers via phone, web, and email to deliver a best in class client experience by resolving matters related to customer service and/or billing. (Examples include: coverage, quotes, policy changes, processing payments, reinstatement requests, and policy change impacts to premium.) Completes calculations and transactions accurately to make policy changes, modify policy coverage, and/or collection of premium from clients based on underwriting, accounting, and billing services guidelines and best practices. Enters communication records and other data into various company systems for information transfer to the Financial Representative, call center management trending reports, or other organizational areas. Preferred Qualifications: Exceptional customer service and communication skills (written and oral). Strong basic math skills. Computer keyboarding and navigation skills. Previous call center experience. Background in the insurance and/or financial services industry. Required Qualifications: High school diploma or equivalent. Less than 1 year of customer service experience. Physical Requirements: This position requires handling a high volume of phone calls, emails and web inquiries in a production environment. There may be extended periods of confinement to work station during peak periods. This position may require working alternative work shifts, including evenings and weekends, on a regular or rotational basis as determined by management. Additional Information: Positions start training on 11/11/2019. Starting annualized salary is $34,200. Training and mentoring hours are tentatively from 8am - 4:30pm CST from 11/11/19 to 12/06/19. Starting 12/07/2019, your designated work hours are from 10:30am -7pm CST Monday-Friday including every 4th Saturday based on rotation. Work hours of 10:30am -7pm CST should be expected to continue for an unspecified duration. For more details about careers at COUNTRY Financial, please visit us online at ******************************** COUNTRY Financial does not generally sponsor individuals for employment-based visas for this position.

Keywords: Country Financial, Bloomington , Customer Care Rep Assistant, Other , Bloomington, Illinois

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