Central Access Specialist; Full-Time; Days
Company: Chestnut Health Systems
Posted on: June 14, 2019
Chestnut Health Systems is a leading provider of behavioral and
primary health care services. Over four decades, Chestnut has grown
to over 700 committed, compassionate employees providing substance
use, mental health and primary care treatment to patients in
Central and Southern Illinois. We provide fully integrated care for
all of our patients by combining behavioral health care services
with our community-based primary care health centers. Chestnut also
conducts research and training throughout the U.S.A.
Chestnut Health Systems is seeking a full-time Central Access
Specialist for our Bloomington, IL facility.
**Please note to be considered for a position you must attach a
resume, complete the application, and answer all screening
Answer incoming calls promptly, professionally and in a Recovery
oriented manner, using trauma informed care principles to make the
person feel at ease and supported, for entry and scheduling of all
mental health and substance use services; and all incoming phone
calls and assigned outbound calls.
Screen consumers or potential consumers in person and by telephone
to obtain demographic information including, but not limited to,
presenting problem, referral source, and basic 3rd party payer
information required to complete registration, entering information
into assigned EHR.
Complete a clinical screening to generate billable services when
appropriate and document appropriately and timely.
Complete additional tasks, according to established protocols, that
involve additional required steps prior to someone coming to their
appointment, might include further assessment or obtaining
information related to DCFS, guardianship or specific
Complete appropriate scheduling, linkages and referrals based on
the initial screening, identifying assigned service provider(s),
and informing consumers of date, time, site phone number, person
he/she is to meet with and location of initial or follow up
Verify benefit coverage through available web-based applications
and appropriately document, following established procedures.
Establish and maintain a high standard of customer service to both
internal and external customers, displaying smiling, patient,
pleasant, friendly actions, ending each call with an inquiry as to
whether the person needs anything else.
Participate in data gathering and Quality Improvement activities
and act as project leader, as assigned by supervisor.
Attend meetings, participate in program development activities and
provide support as peer leader, and backup to other team members as
necessary or as assigned, including: Attending and ensuring
supporting documentation of 100% of monthly, required Rule 132
supervision if not a LPHA, and
Attending all mandatory Chestnut trainings, especially related to
the Electronic Health Record.
Promote the trauma informed, recovery model of treatment including
hope, respect, empowerment, health/wellness and
spirituality/connectedness in every communication with staff,
consumers and potential consumers, and their support networks.
Assume leadership roles as assigned on a regular basis.
Promote Chestnut's culture of customer service excellence through
the adherence to Chestnut's behavioral standards for customer
Must have a minimum of a high school diploma with ten (10) years'
experience working in the area of admissions, scheduling or
screening potential intakes for services.
Or a bachelor's degree in a helping profession or related
administrative area with five (5) years' experience as stated
Or a master's degree in a helping profession or related
Excellent telephone skills required with the ability to handle a
high volume of calls.
Demonstrate professional, effective communication with employees,
consumers/potential consumers, support systems, and other community
Demonstrate effective problem solving skills with the ability to
use sound judgment to successfully facilitate additional tasks
related to specific inquiries.
Must demonstrate the ability to respond and communicate effectively
and calmly with conflict-related or emotional situations.
Good keyboarding skills required including preferred data entry
experience into a variety of databases including an electronic
health record (EHR) or an electronic billing system.
General knowledge of standard office procedures and use of office
equipment (i.e., filing, including electronic, basic word
processing, and the ability to operate copier, fax, and scanning
Satisfactory completion of Chestnut's background checking
This full-time position includes an excellent compensation and
benefits package including health, dental, vision, life, and
disability insurance, a retirement savings plan with company match,
generous paid time off benefits, and more.
For immediate consideration, please see us at
***For additional information and inquiries text "Chestnut" to
Chestnut welcomes applications from qualified individuals with
EOE - Minorities/Females/Vets/Disabled
Keywords: Chestnut Health Systems, Bloomington , Central Access Specialist; Full-Time; Days, Other , Bloomington, Illinois
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