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Member Services Representative

Company: Planet Fitness
Location: Bloomington
Posted on: May 16, 2019

Job Description:

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Why Planet Fitness? Each of our employees receive:* Complimentary Back Card Membership* Company Facilitated Training* Advancement Opportunities* Rewards and Recognition Programs Essential Duties and Responsibilities* Greet members, prospective members and guests, providing exceptional customer service.* Handle all front desk related activities including:* Answer phones in a friendly manner and assist callers with a variety of questions.* Check members into the system.* New member sign-up.* Take prospective members on tours. * Facilitate needed updates to member's accounts.* Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.* Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements* Customer service background preferred.* Basic computer proficiency.* A passion for fitness and health.* Upbeat and positive attitude!* Punctuality and reliability is a must.* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.* Strong listener with the ability to empathize and problem solve.* Demonstrate diplomacy in all interactions while using appropriate behavior and language.* High School diploma/GED equivalent required.* Must be 18 years of age or older. Physical Demands* Continual standing and walking during shift.* Continual talking in person or on the phone during shift.* Must be able to occasionally lift up to 50 lbs.* Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.* Will occasionally encounter toxic chemicals during shift.

Keywords: Planet Fitness, Bloomington , Member Services Representative, Other , Bloomington, Illinois

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