Claim Associate - Bloomington
Company: State Farm Mutual Automobile Insurance Company
Posted on: March 16, 2019
Responsibilities of these roles may include:--- Consistently delivers a remarkable customer experience through assisting and handling claims--- Within approved limits or authority, explains terms of policy, applies claims settlement procedures to handle claims, initiate claim payment process, and close files--- Uses various electronic resources for claim handling--- Follows established procedures to appropriately review, handle, and settle applicable routine claims--- Researches, resolves, and settles claims within approved limits and/or as directed--- Organizes and processes assigned work and large volumes of claims utilizing appropriate procedures--- Follows standard claim processes. Sets expectations about timing of claim process--- Applies knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy--- Work may include- Explaining automotive repair methods and parts, reviewing written or computerized estimates, arranging rental car and towing services, understanding medical and anatomical terminology, within approved limits--- Recognizes and refers claims that are beyond scope of authority--- Works in partnership with the Claim Specialist--- May work with attorneys and paralegals in coordination with the Claim Specialist --- Communicates with team members, business partners, and external customers which may require contact by telephone, written correspondence, in-person, or other electronic media Additional Details: Complete all applicable trainingFulfill state licensing and continuing education requirements as applicablePosition may require walking, climbing, bending, reaching, kneeling, squatting, stooping, crawling, and/or lifting objectsJob may require travel overnight via commercial transportation or driving motor vehicles to any office locations where the Company does business, or other locations to conduct/attend training, conferences, meetings, and/or seminarsMay be required to work additional hours, overtime hours, or non-standard hours, including varying work shifts, nights, weekends and holidays, based on workload and as the operation dictatesHOURS OF OPERATION: All positions must be shift flexible. The anticipated hours of operation will be 7 a.m. - 7 p.m., customer time. As such, depending on the customer time zone and employee office location, employee shifts may fall outside of 7 a.m. - 7 p.m. employee time. Employees may be expected to work in a shift environment including irregular hours, weekends, and holidays based on workload and job requirements. Employees' work schedules may change based on business need.LICENSING: Selected candidates may be required to fulfill appropriate state licensing and continuing education requirements. This includes successfully completing all applicable licensing exam(s), and background checks required of various state(s). Failure to do so may result in termination. TRAINING: Selected candidates must be available for mandatory, paid training, Monday through Friday, 7:30 am to 4:00 pm. Toward the end of training, employees will receive their regular, assigned work schedules. Training location may differ from physical office location.TELEPHONE MONITORING: Positions are subject to telephone monitoring and/or recording for quality assurance and training purposes.SALARY: Subject to complexity of the openings along with your knowledge, skills and experience. #L#LI-MV1PM18 9
Keywords: State Farm Mutual Automobile Insurance Company, Bloomington , Claim Associate - Bloomington, Other , Bloomington, Illinois
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