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Claim Associate-Express Bilingual

Company: State Farm Mutual Automobile Insurance Company
Location: Bloomington
Posted on: November 27, 2018

Job Description:

Requisition ID:req5276Job Title:Claim Associate-Express BilingualNumber of Openings:6Job Category:Para-Professional/SupportEmployment Type:Regular Full-TimeShift:Any/AllWeekends:BothLocation:Richardson, TXDuties and Responsibilities:Duties and Responsibilities:

  • Delivers a remarkable customer experience throughout the handling of lower complexity claims, identifying and ensuring prompt routing of claims to other functional areas.
  • Receives and processes claim information, and communicate with internal and external customers via phone and other communication channels.
  • Works in a team environment and handles low complexity/high volume work in contact/call center environment
    • Successful completion of required training programs and licensing; continuing education for licensing
    • Listen and communicate clearly, professionally and empathetically
    • Work from established procedures and job aids and handle multiple computer applications while helping customers on the phone
    • Educate customers on the claim process
    • Escalate problems or inquiries as needed
    • Maintain quality, accuracy and professionalism in a fast-paced environment
    • Ability to multi-task and adapt to changing environment
    • Prior call center or customer service experience is preferredAdditional Details:
      Bilingual Spanish skills required, and successful applicants must pass a language proficiency assessment. Bilingual positions require an advanced-mid or higher
      fluency. Competitive candidates will be required to participate in a third-party language assessment for further consideration. Selected bilingualcandidates will receive bilingual pay differential of $1.25/hour.


      • Fulfill state licensing and continuing education requirements as applicable
      • Job may require travel overnight via commercial transportation or driving motor vehicles to any office locations where the Company does business, or other locations to conduct/attend training, conferences, meetings, and/or seminars
      • May be required to work additional hours, overtime hours, or non-standard hours, including varying work shifts, nights, weekends and holidays, based on workload and as the operation dictates
        Pay for Performance Merit reviews are conducted annually to reward associates with performance-based pay increases. As you continuously grow, your pay often grows too.

        Annual Bonus Potential The annual bonus provides a way to reward eligible employees for their contributions and continuing commitment to the overall success of the State Farm-- Companies goals.

        Total Rewards You may be eligible to participate in our total rewards benefits package which includes medical, dental, life and disability insurance, vision, 401(k) plan, credit union, tuition aid reimbursement, a fully funded retirement pension plan and more.

        Mon 18
        #LI-LF1
        PM18 PI105303384

        Keywords: State Farm Mutual Automobile Insurance Company, Bloomington , Claim Associate-Express Bilingual, Other , Bloomington, Illinois

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