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Spanish/English Interpretation Representative

Company: State Farm Mutual Automobile Insurance Company
Location: Bloomington
Posted on: October 27, 2018

Job Description:

Requisition ID:req3901Job Title:Spanish/English Interpretation RepresentativeNumber of Openings:5Job Category:Para-Professional/SupportEmployment Type:Regular Full-TimeShift:FirstWeekends:SaturdayLocation:Tempe, AZDuties and Responsibilities:Duties and Responsibilities:

  • Provide interpretation by telephone for State Farm associates
  • Interpret conversations clearly and concisely in both languages
  • Use in language State Farm glossaries to assist in preventing a communication breakdown
  • Recognize consistent problem areas and report them to management
  • Recognize unusual events affecting customer service and work with management to resolve
  • Suggest methods to update, simplify, and enhance processes, procedures, and technologies
    • Demonstrated ability to speak source and target language at Advanced High or Superior ACTFL Proficiency level
    • May assist less experienced Interpretation Service Representatives with procedural issues, unusual customer requests and minor system/equipment problems as neededAdditional Details: *** Bilingual skills (Spanish/English) are required for this position at the Advanced-High or Superior level. Successful applicants must qualify on an ACTFL language proficiency assessment prior to starting the position. *** Interpretation Representatives provide interpretation services for our internal business partners and Spanish speaking policyholders. Additional compensation includes Spanish bilingual pay of $1.50 per hour for the Interpretation Representative position. Employees moving to a position that does not require the Spanish bilingual skill, bilingual pay no longer applies and the bilingual pay amount will no longer be included in their compensation. Selected applicants are also eligible for a one-time in-language bonus of $1,000 (less taxes). **Our compensation programs are always evolving and are subject to change.** Spanish Interpretation Services (SIS) is currently open Monday through Friday, 5am to 7pm Pacific Time and Saturday, 6am to 5pm Pacific Time. Days and hours of operation are subject to change. Applicants must have flexibility in their work schedule. The position will be located at Marina Heights 400 East Rio Salado Parkway Tempe, AZ 85281 All employees hired into the Enterprise Shared Services & Processes department are subject to a 12-month incumbency period (beginning on the effective date in this position) which must be met before the incumbent can post or be considered for other opportunities. Exceptions to the incumbency period may be considered for promotional opportunities and will be considered on an individual basis, consistent with business needs and management approval.

      MON18

      CB18

      PM18 PI104640178

      Keywords: State Farm Mutual Automobile Insurance Company, Bloomington , Spanish/English Interpretation Representative, Other , Bloomington, Illinois

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