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Bilingual Customer Account Representative

Company: Aston Carter
Location: Bloomington
Posted on: September 18, 2022

Job Description:

Description:--- Prepare customer quotations. --- Enter sales orders received by email, fax or phone into ERP system. Obtain and verify all customers' names, addresses, shipping instructions and billing information, part numbers, and specifications of services to be purchased prior to entry.--- Send order acknowledgements to customers and communicate order status to customer from start to finish.--- Respond to requests: identifying discrepancies or problems related to customer purchase orders.--- Check status of orders and/or expedite orders on behalf of customer.--- Interface with other departments such as production or scheduling to provide answers to customers regarding order status, technical questions, etc.--- Track customer sales orders and provide proof of delivery to customers upon request.--- Enter and update information in customer management database.--- Handle customer complaints and complete all associated paperwork.--- Assist Regional Sales Manager (RSM) in answering customer inquiries, which includes supporting RSM from the office when they are working remotely.--- Answer customer service calls. Includes routing calls, screening calls, taking messages, taking orders, giving verbal quotes, answering technical questions, etc.Skills:--- Bilingual in Spanish and English --- Minimum 1-2 years of inside sales and/or customer service experience.--- Proficient use of computer system, word processing and spreadsheet applications.--- Strong professional communication/correspondence skills.--- Excellent problem resolution and analytical skills along with being able to exercise independent decision making within established guidelines.--- Exceptional critical thinking skills.--- Work effectively in a team environment.--- High attention to detail and proven ability to work under pressure.

About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Bloomington , Bilingual Customer Account Representative, Other , Bloomington, Illinois

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