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Referral Specialist / Full-Time / Days

Company: Chestnut Health Systems
Location: Bloomington
Posted on: June 22, 2022

Job Description:


Chestnut Family Health Center, a division of Chestnut Health Systems, is seeking a full-time Referral Specialist for our Bloomington, IL facility.

This job may be for you if you:

Take pride in applying your highly developed organizational skills to support patient centered care.
Enjoy building clear and open communication among patients, Chestnut Family Health Center staff, and the broader care team.
Thrive as a self-starter serving as a key member of Chestnut Family Health Center's integrated health care team.

This position is eligible for a sign-on bonus!

**Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions.


Facilitate referrals for Chestnut Family Health Center patients meeting all defined time requirements based on referral priority level.
Perform referral follow-up within established time parameters.
Document actions and activities taken into appropriate section of the electronic medical record in a professional, timely, accurate, and complete manner.
Ensure all required paperwork is completed in a timely manner in order to facilitate referral completion.
Connect patient to resources to reduce barriers to accessing care (i.e., insurance, transportation, scheduling, re-scheduling, etc.).
Collaborate and communicate with other members of patient's care team to ensure all members are kept abreast of relevant information related to referral status and progress towards completion.
Be knowledgeable of and sensitive to individual's cultural beliefs and values.
Participate in team meetings, staff meetings, QI meetings, staff development/in-service programs, etc., as needed and be able to apply knowledge gained.
Maintain CPR and CPI and/or CMA and/or CNA and/or CMOA certification(s).
Promote Chestnut's culture of customer service excellence through the adherence to Chestnut's behavioral standards for customer service.


Must have a high school diploma or equivalent.
Successful completion of a Medical Assistant training program or Certified Nursing Assistant training program required.
Must have a current Certified Medical Assistant (CMA) certification, Certified Medical Office Administrative Assistant (CMOA) or Certified Nursing Assistant (CNA) certification.
Intermediate computer skills and experience using MS Word, MS Excel, Outlook, Adobe Acrobat and an electronic medical record (EMR) required.
Strong keyboarding skills to include data entry into a variety of databases.
Extensive knowledge of common medical and medical office procedures and use of office equipment required (i.e., filing, ability to operate copier, fax and scanning equipment).
Excellent organizational and interpersonal skills required.
Must have the ability to communicate effectively verbally and in writing and to establish and maintain effective working relationships with patients, referral sources, staff, vendors and the public.
Visibility of work requires attention to detail and discretion with HIPAA and other confidential information.
Must be able to work independently and manage several tasks at one time.
Satisfactory completion of Chestnut's background checking process.

This full-time position includes an excellent compensation and benefits package including health, dental, vision, life, and disability insurance, a retirement savings plan with company match, generous paid time off benefits, and more.

***For additional information and inquiries text "Chestnut" to 97211

Chestnut welcomes applications from qualified individuals with recovery experience.

EOE - Minorities/Females/Vets/Disabled

Chestnut Health Systems is a leading provider of behavioral and primary health care services. Over four decades, Chestnut has grown to over 700 committed, compassionate employees providing substance use, mental health and primary care treatment to patients in Central and Southern Illinois. We provide fully integrated care for all of our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

Keywords: Chestnut Health Systems, Bloomington , Referral Specialist / Full-Time / Days, Other , Bloomington, Illinois

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