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Full Time Customer Care Center Representative $16/hour

Company: State Farm Mutual Automobile Insurance Company
Location: Bloomington
Posted on: May 16, 2022

Job Description:

OverviewWhere you'll work:This is a hybrid position that requires spending time working from home and in the office. After training, associates will work approximately 80% at home and 20% in the office.Compensation: Starting pay is $16.00 per hour.You are also eligible for:--- 10% shift differential available for specific hours and weekends--- Bilingual pay differential--- An annual bonus based on individual and enterprise performance--- Salary increase of $0.50 per hour after the first six months--- Annual merit increasesTotal Rewards Benefits: --- We like to reward our employees for their hard work and commitment. That is why we offer benefits you might not find other places:--- Accrued Paid Time Off (PTO),plus:o 5 days of Life Leave to take care of yourself and your familyo Paid Volunteer Timeo Annual Celebration Day to celebrate what's important to youo Parental leave for mothers and fathers--- Wellness?and mental health programs --- 401(k) Savings Plan--- Medical, dental and vision--- Health Reimbursement Account, Health Care Flexible Spending Accounts, and life insurance --- Tuition Reimbursement/Community College Tuition Program--- Discounts from hundreds of retailers through our Perks at Work program--- Development and Mentor programs designed to help our employees grow and achieve their specific career goals--- Employee Resource Groups - State Farm's Good Neighbor Culture celebrates diversity and promotes an inclusive environment where all employees feel welcomed, valued, and respected. The State Farm Employee Resource Group (ERG) program is a key element in our Enterprise D&I Structure and Strategy. ResponsibilitiesThe Customer Care Center (CCC) is committed to solving our customers' needs on first contact through simple, high-quality, and personalized experiences. We currently have the following types of shifts and openings:--- Full-time--- Shifts are morning/afternoon/and weekends*** Schedules require availability on the weekends***Please Note:--- Start Date: Monday June 20, 2022--- Mandatory Training is 6 weeks duration.Training: Selected candidates will participate in 6 weeks of mandatory training that is paid at the same hourly rate as after training! Training schedules will vary based on shift and role. The training continues beyond day one as well.Training hours will be:10:30am - 7pm CST Monday through FridayOnboarding: 6/20 - 6/22Training: 6/23 - 7/151st week of nesting: 7/18 - 7/222nd week of nesting: 7/23, 7/26 - 7/29New team members are eligible for promotional opportunities within the Customer Care Center department after 6 months of service and 12 months for other opportunities at State Farm.Come join the Neighborhood and do some good!Visit State Farm Careers for more information on our benefits , locations, and the hiring process. QualificationsThe CCC Retention Specialist is a vital part of customer retention. Retention Specialists assists with a variety of needs which may include taking payments, providing proof of insurance and updating policy coverage and/or deductibles. This is an unlicensed representative position. Competitive candidates must:Communicate clearly, professionally and empathetically--- Be resourceful - know where to find answers--- Be able to successfully multi-task--- Thrive on working in a team environment; and be accountable for your work and your schedule!--- Reliable and dependablePM22PI177077527

Keywords: State Farm Mutual Automobile Insurance Company, Bloomington , Full Time Customer Care Center Representative $16/hour, Other , Bloomington, Illinois

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