Full Time Customer Care Center Representative $16/hour
Company: State Farm Mutual Automobile Insurance Company
Location: Bloomington
Posted on: May 16, 2022
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Job Description:
OverviewWhere you'll work:This is a hybrid position that
requires spending time working from home and in the office. After
training, associates will work approximately 80% at home and 20% in
the office.Compensation: Starting pay is $16.00 per hour.You are
also eligible for:--- 10% shift differential available for specific
hours and weekends--- Bilingual pay differential--- An annual bonus
based on individual and enterprise performance--- Salary increase
of $0.50 per hour after the first six months--- Annual merit
increasesTotal Rewards Benefits: --- We like to reward our
employees for their hard work and commitment. That is why we offer
benefits you might not find other places:--- Accrued Paid Time Off
(PTO),plus:o 5 days of Life Leave to take care of yourself and your
familyo Paid Volunteer Timeo Annual Celebration Day to celebrate
what's important to youo Parental leave for mothers and fathers---
Wellness?and mental health programs --- 401(k) Savings Plan---
Medical, dental and vision--- Health Reimbursement Account, Health
Care Flexible Spending Accounts, and life insurance --- Tuition
Reimbursement/Community College Tuition Program--- Discounts from
hundreds of retailers through our Perks at Work program---
Development and Mentor programs designed to help our employees grow
and achieve their specific career goals--- Employee Resource Groups
- State Farm's Good Neighbor Culture celebrates diversity and
promotes an inclusive environment where all employees feel
welcomed, valued, and respected. The State Farm Employee Resource
Group (ERG) program is a key element in our Enterprise D&I
Structure and Strategy. ResponsibilitiesThe Customer Care Center
(CCC) is committed to solving our customers' needs on first contact
through simple, high-quality, and personalized experiences. We
currently have the following types of shifts and openings:---
Full-time--- Shifts are morning/afternoon/and weekends*** Schedules
require availability on the weekends***Please Note:--- Start Date:
Monday June 20, 2022--- Mandatory Training is 6 weeks
duration.Training: Selected candidates will participate in 6 weeks
of mandatory training that is paid at the same hourly rate as after
training! Training schedules will vary based on shift and role. The
training continues beyond day one as well.Training hours will
be:10:30am - 7pm CST Monday through FridayOnboarding: 6/20 -
6/22Training: 6/23 - 7/151st week of nesting: 7/18 - 7/222nd week
of nesting: 7/23, 7/26 - 7/29New team members are eligible for
promotional opportunities within the Customer Care Center
department after 6 months of service and 12 months for other
opportunities at State Farm.Come join the Neighborhood and do some
good!Visit State Farm Careers for more information on our benefits
, locations, and the hiring process. QualificationsThe CCC
Retention Specialist is a vital part of customer retention.
Retention Specialists assists with a variety of needs which may
include taking payments, providing proof of insurance and updating
policy coverage and/or deductibles. This is an unlicensed
representative position. Competitive candidates must:Communicate
clearly, professionally and empathetically--- Be resourceful - know
where to find answers--- Be able to successfully multi-task---
Thrive on working in a team environment; and be accountable for
your work and your schedule!--- Reliable and
dependablePM22PI177077527
Keywords: State Farm Mutual Automobile Insurance Company, Bloomington , Full Time Customer Care Center Representative $16/hour, Other , Bloomington, Illinois
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