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Customer Experience Representative- BMI - FULL TIME - Bloomington

Company: enterpriseholdings
Location: Bloomington
Posted on: January 15, 2022

Job Description:

b"OVERVIEWnGet on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. Starting pay for the position is $16.00/hr at the Bloomington Airport located at 3201 Cira Dr Bloomington, IL 61607!xc2xa0nWe are a multi-billion dollarxc2xa0industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.nOur philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.nxc2xa0nNationalxc2xa0and Alamo has an exciting opportunity for a Customer Experience Representative (CXR).xc2xa0 The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.xc2xa0nxc2xa0nAs you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today xe2x80x93 and every day xe2x80x93 the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response,xc2xa0please click here [https://www.enterpriseholdings.com/en/customer-service/coronavirus-covid-19-update.html].nxc2xa0nRESPONSIBILITIESn * Meet and greet customers in a professional, friendly, and timely mannern * Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipmentn * Offer additional customer assistance by offering directions, maps, local area information, and appropriate service informationn * Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendorsn * Place outgoing calls for callback management, and miscellaneous calls as assignedn * Assist to assess condition of rental upon returnn * Notify Management of any known customer problemsn * Notify Management of any known vehicle problems and any required vehicle maintenancen * Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingnEqual Opportunity Employer/Disability/VeteransnQUALIFICATIONSn * Must be at least 18 years oldn * High School Diploma or G.E.D. requiredn * Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative supportn * Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.n * No drug or alcohol related conviction on driving record withinxc2xa0the past 5 years.n * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future"

Keywords: enterpriseholdings, Bloomington , Customer Experience Representative- BMI - FULL TIME - Bloomington, Other , Bloomington, Illinois

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