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Patient Experience Coordinator Float

Company: Athletico
Location: Bloomington
Posted on: January 15, 2022

Job Description:

Greater Purpose and Core ValuesAthletico empowers people, inspires hope and transforms lives. This is accomplished throughdemonstrating our core values of one team, understanding our business, recognition, people-focus,accountability, continuous innovation and trust & integrity.Position Summary:The Office Coordinator will serve as a liaison between Athletico, its patients and staff. The Office Coordinator will facilitate communication with patients, all clinic staff, referral sources, insurance companies, and all corporate departments. The Office Coordinator offers the highest level of customer service to ensure that patients receive the utmost care, consideration and is an integral part of the clinic success.Essential Duties and Responsibilities:Creation and maintenance of an environment that ensures the highest level of customer service to allProviding professional, friendly and compassionate service to all patients and staff in person and/or via telephone communicationSetting expectations for physical/occupational therapy services including but not limited to patient intake paperwork, insurance benefits, preauthorization, outcome measures, payment on account and layout per company best practicesAccurate scheduling and registration of patientsObtaining and verification of patient insurance information, and manage patient insurance requirements such as pre-authorizationsInforming Athleticos patients of insurance benefits, which will include conversation around patient balance and options to pay. This also includes collecting patient balances, co-payments, self-pay and durable medical equipment payments per company guidelinesTimely communication via email, phone, and/or in personServing as the liaison between attorneys, Resource Center departments , clinical staff, insurance companies, adjusters and nurse case managers and patientsManaging the communication of patient progress to physicians, nurse case managers, adjusters , attorneys via fax, email or phoneRunning the daily/weekly Portal and NextGen reports. Review and identify next action(s)Supporting the Facility Manager with daily operations of the clinicSupporting the Regional Manager and Regional Service Manager as requested to help grow the businessOnboarding of new employees/verifying I-9 Perform all duties and special projects assigned per specified deadlinesTraining all staff on administrative duties, company protocols and best practicesOrdering of office/clinic suppliesEnsuring they maintain flexibility to perform rehabilitation aide position requirements if and when clinic requires supportAs applicable per location, could be responsible for urine and/or saliva collection for post offer drug screening.Other duties as assigned by the Facility Manager and/or Regional Service ManagerJob Requirements/Specifications:Strong customer service skillsStrong organizational skills, goal oriented, and attention to detailAbility to communicate in a clear, concise and professional mannerAbility to work independently as well as part of a team and work in a fast paced environmentAbility to multitask and prioritizeReliable/Punctual/FlexibleEducation and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.Minimum of a high school diploma or GED requiredStrong background in providing excellent customer service skills preferredProficient with Microsoft Word, Outlook, and Excel preferred or a similar version such as Libre OfficeKnowledge of healthcare insurance benefits and coverage preferredWork well in a team atmosphere and have a strong sense of leadership skillsEnjoy interacting with peopleEssential Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Patient/Client Satisfaction: Providing exceptional customer service that exceeds expectationsAccountability: Accepting responsibility for my action, decisions, and behaviorsContinuous Improvement: Developing personally and professionally and being open to coaching consisting of positive and constructive feedbackTeamwork: Collaborating to achieve a common goalLanguage Skills:Ability to read, write and speak English proficientlyPhysical Demands: The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focusWhile performing the duties of this job, the employee is regularly required to talk and hearPossess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)Frequently required to stand, walk, sit, use hands to feel, and reach with hand and armsOccasionally lift and/or move up to 20-25 pounds Fine hand manipulation (keyboarding)Travel may be required to existing or new Athletico locations or corporate onsite meetingsAthletico is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Metropolitan Area: Bloomington Area External Company URL: Requisition ID: 2021-19103 Street: 1704 Eastland Drive

Keywords: Athletico, Bloomington , Patient Experience Coordinator Float, Other , Bloomington, Illinois

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