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On-Site CSR

Company: GPC - Genuine Parts Company
Location: Bloomington
Posted on: January 11, 2022

Job Description:

Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries assets. This position works more than 50% of the time at the customer location. Motion Industries offers an excellent benefits package that includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. DUTIES: + Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales) + Orders items to ensure appropriate inventory levels are maintained for Consignment customers + Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries assets. In some cases may have to locate a product + Influences Motion Industries Gross Profit through negotiating the sale price and purchase price, within certain parameters + Proactively generates sales by actively promoting Motion Industries products to existing customers + Expedites backorders + May pull inventory and prepare order for shipment to customer + May handle customer returns Financial + May place orders without approval for orders up to $25,000 per r line and $50,000 per Purchase Order + May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries + Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders + Routinely interacts with customers to obtain and fulfill orders correctly + Interacts with suppliers as necessary to obtain pricing for items + Partners with Account Representatives to ensure customer satisfaction + May assist customer by troubleshooting via telephone or email and identifying correct part + Attends training sessions regularly to continue professional growth and development + Performs other duties as assigned KNOWLEDGE/SKILLS/ABILITIES: + Reliability, organization and attention to detail required + Industry experience required; product knowledge from previous warehouse experience is preferred + Customer service and communication skills required + Ability to multi-task and time management skills required + Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the Internet EDUCATION AND EXPERIENCE: + Typically requires a high school diploma or GED.

Keywords: GPC - Genuine Parts Company, Bloomington , On-Site CSR, Other , Bloomington, Illinois

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