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Senior Customer Care Specialist

Company: nTech Solutions, Inc.
Location: Atlanta
Posted on: January 10, 2022

Job Description:

Terms of Employment

  • W2 Contract, 6 Months
  • Location: Remote to start, then hybrid schedule later in 2022
  • Oak Brook Illinois 60523 Overview This role will be primarily interacting with customers via cell phone daily to qualify them for various program offering, they will also be front line support to answer any questions coming from the CARE center. Secondly, they will monitor and process all incoming inflow coming in from the website. Additional scope of role:
    • Retrieve & review customer Personal Identifiable Information (PII) confidential and sensitive documents to support their application.
    • Reach out to customers via phone who applied for wavier of deposit & LPC program when insufficient documentation is received.
    • Utilize Microsoft Excel to capture data for processing.
    • Perform income calculation utilizing a calculator to validate income level.
    • Enter customer contact in CIMS with actions taken on the account.Job Requirements:Required Skills & Experience
      • Passion for Customer Service.
      • Excellent telephone Skills with the ability to interact with customers via phone and via email.
        • They will need to have empathy skills as these are customer who accounts are past due and no payment has been received in several months.
        • Negotiation skills/strong communication skills both verbal and written.
        • A well-rounded understanding of business acumen (or eagerness to learn the business)
        • Ability and willingness to collaborate with others (work in a team environment)
        • Highly organized, willing & able to work in a fast-paced environment.
        • Should be a problem solver.Preferred Skills & Experience
          • Intermediate MS Office( MS Excel) skills.nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment background and drug screenings. Only applicants meeting the above client requirements may be contacted by a Recruiter. SDL2017

Keywords: nTech Solutions, Inc., Bloomington , Senior Customer Care Specialist, Other , Atlanta, Illinois

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