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Windows/VMWare Support Service Lead

Company: CC Services, Inc.
Location: Bloomington
Posted on: November 22, 2021

Job Description:

COUNTRY Financial is seeking a Windows/VMWare Support Service Lead to join the IT Infrastructure Ops and Support team. --This role is responsible for the smooth running of the day-to-day operations of the Windows/VMWare support team, working with the vendor team in resolving escalated issues, prioritizing the work, and ensuring the vendor team delivers excellent support to COUNTRY business partners. --In this position you will not only focus on the performance of the vendor support team, but also be a conduit between the Ops and Support and Engineering teams, working in partnership to ensure successful technology implementations. ----How does a Windows/VMWare Support Service Lead make an impact?--

  • Design, build, implement, and support COUNTRY---s IT solutions.
  • Ensure IT solutions meet requirements for security, availability, capacity, resiliency, and performance in a way that is efficient and supportable, reducing overall support costs.
  • Understand industry leading solutions and trends for assigned technologies and applying those as appropriate for COUNTRY.
  • Understand business needs and partnering with appropriate IT counterparts to recommend technology solutions.
  • Establish and maintain an IT multi-year strategy with a focus on continuous improvement. Create and maintain solutions architecture artifacts and other strategy and system documentation.Additional Responsibilities:
    • Lead vendor teams to ensure smooth running of day to day operational and support activities.
    • Collaborate with other COUNTRY Technology and business areas, assisting in resolving the issues escalated from vendor teams.
    • Prioritize the work for vendor team between defects, enhancements and other support work.
    • Act as liaison between the infrastructure support team and other third-party teams in resolving any escalated issues.
    • Provide insight into the efficiency and quality of the vendor teams.
    • Coordinate with respective Engineering and Security teams on various technical changes being implemented which includes participating in PI and Sprint planning events as applicable.
    • Work with vendor team on Change & Release management activities to ensure flawless implementations.
    • Engage with business partners to ensure the business needs are addressed with respect to defects, minor enhancements and other ad-hoc issues.
    • Drive operational improvements.Job Requirements:Do you have what we---re looking for? --
      • At least 5 years of Windows/VMWare Platform Tier 2/Tier 3 Support experience.
      • Windows/VMWare Server build/deployment experience.
      • Windows Server 2012/2016/2019 Administration Experience.
      • Scripting and Automation experience (MS PowerShell, Python, Ansible, etc.).
      • VMWare vSphere 6.0 or higher support experience.
      • Enterprise DR Recovery experience (VMWare SRM, RecoverPoint, Zerto, Veeam).
      • Vulnerability Management experience.
      • Experience with issues facing large scale computing environments.
      • Strong interpersonal and team building skills.
      • Attention to detail, quick learner, have a positive attitude, ability to multi-task, self-motivated and able to work in a fast-paced environment.
      • Must possess excellent critical thinking skills, reading and interpretation, writing, and communication skills.
      • Excellent interpersonal, communication, and organizational skills.
      • Excellent written and verbal communication skills --- must be able to communicate fluently in English both verbally and in writing.
      • Should be extremely facts and data oriented.
      • Should be deadline and closure oriented.
      • Typically requires bachelor's degree and at least 8--years of--information technology--experience (or equivalent, such as 10--years of experience or master---s degree and 6--years of experience) and 1--year--lead experience.This position is part of a job family. Placement will be determined by skills and qualifications of the candidate.Why work with us?Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services. We build relationships and work together to create a stronger, more secure future for our clients and our communities. We---re a big company, yet small enough you can make an impact and won---t get lost in the shuffle. You---ll have the opportunity to learn and grow throughout your career, either within this role or by exploring other areas of our business. You---ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match, parental leave, paid time off, paid company holidays and time off to volunteer in your community. Please click here to learn more about who we are and the many benefits we offer our employees.---- COUNTRY Financial is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.Come join our team at COUNTRY today! COUNTRY Financial does not generally sponsor individuals for employment-based visas for this position.

Keywords: CC Services, Inc., Bloomington , Windows/VMWare Support Service Lead, Other , Bloomington, Illinois

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