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On-Site CSR

Company: Genuine Parts Company
Location: Bloomington
Posted on: November 16, 2021

Job Description:

Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries' assets. This position works more than 50% of the time at the customer location. Motion Industries offers an excellent benefits package that includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. DUTIES: * Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales) * Orders items to ensure appropriate inventory levels are maintained for Consignment customers * Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries' assets. In some cases may have to locate a product * Influences Motion Industries' Gross Profit through negotiating the sale price and purchase price, within certain parameters * Proactively generates sales by actively promoting Motion Industries' products to existing customers * Expedites backorders * May pull inventory and prepare order for shipment to customer * May handle customer returns Financial * May place orders without approval for orders up to $25,000 per r line and $50,000 per Purchase Order * May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries * Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders * Routinely interacts with customers to obtain and fulfill orders correctly * Interacts with suppliers as necessary to obtain pricing for items * Partners with Account Representatives to ensure customer satisfaction * May assist customer by troubleshooting via telephone or email and identifying correct part * Attends training sessions regularly to continue professional growth and development * Performs other duties as assigned KNOWLEDGE/SKILLS/ABILITIES: * Reliability, organization and attention to detail required * Industry experience required; product knowledge from previous warehouse experience is preferred * Customer service and communication skills required * Ability to multi-task and time management skills required * Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the Internet EDUCATION AND EXPERIENCE: * Typically requires a high school diploma or GED. GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Keywords: Genuine Parts Company, Bloomington , On-Site CSR, Other , Bloomington, Illinois

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