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Loan Servicing Supervisor

Company: Heartland Bank & Trust Co
Location: Bloomington
Posted on: June 8, 2021

Job Description:

Position Summary

The Loan Servicing Supervisor assists the Loan Operations Officer in building and establishing a team environment, developing people and accomplishing department goals. The Loan Servicing Supervisor is responsible for assisting the Loan Operations Officer in all duties in order to ensure top performance of the team. This exempt support position is accountable for daily operations which include oversight of all servicing personnel.

Essential Job Functions include but are not limited to:

  • Servicing, administration and reconciliation of general ledger and checking accounts
  • Servicing, administration and reconciliation of all Commercial Participations
  • Implement new policies and procedures and monitor existing practices to ensure full compliance
  • Train employees on all loan servicing tasks.
  • Assist with data entry of new loan bookings, loan disbursing, loan file maintenance, and servicing of all loan types on the Banks core system.
  • Review data input for accuracy and completeness.
  • Verify that all policies and procedures are followed to minimize risk of fraud.
  • Demonstrate the ability to independently make sound decisions based upon Bank policies, procedures, knowledge and experience

Manager Essential Job Functions:

  • Ensures department or branch compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations
  • Staffs all functions within department or branch
  • Ensures proper training, coaching, counseling, feedback, recognition, and leadership are provided to department or branch staff
  • Manages budget and invoices of the department or branch Demonstrates the ability to independently make and communicate sound decisions based upon Bank policies, knowledge, and experience
  • Establishes an environment that creates incentives for, and eliminates barriers to, a team environment
  • Manages multiple tasks and responds to pressure and change with poise and confidence
  • Ensures that departmental or branch goals are in alignment with those of the larger organization and department or branch performance is monitored to ensure success
  • Educates staff about organizational changes and assists them in assimilating
  • Builds consistency in providing appropriate solutions, new policies, and procedures throughout the department or branch

Core Essential Job Requirements

  • All employees must be able to relate well to customers and coworkers in a positive atmosphere of mutual respect without exhibiting behavioral extremes
  • Provide exceptional customer care (both internal and external) in a manner that satisfies individual needs of each customer and builds loyalty to Heartland Bank
  • Positively promote Heartland Bank within the community
  • Maintain confidentiality of all customer and employee information
  • Respond positively to feedback and redirection
  • Demonstrate regular attendance and punctuality
  • Fully utilize systems, tools, training and resources provided to maximize potential
  • Assist other departments as needed
  • Speak English clearly

Computer Skills Requirements

  • Basic computer skills with interest and ability to learn new applications

Education and Experience Requirements

  • Bachelors Degree in Finance or Business perferred or equivalent combination of education and experience.
  • 5-8 years experience in Loan Servicing or Loan Operations preferred or equivalent combination of education and experience.

Physical Requirements

  • Regularly: sitting
  • Frequently: talking, hearing, vision - close, peripheral, depth, ability to adjust focus
  • Occasionally: standing, walking, climbing and/or balancing, reaching with arms and hands, stooping, kneeling, crouching, and/or crawling, feeling/touching, lifting objects up to 30 pounds

Heartland Bank and Trust Company is an Equal Opportunity Employer

Keywords: Heartland Bank & Trust Co, Bloomington , Loan Servicing Supervisor, Other , Bloomington, Illinois

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