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Patient Service Coordinator

Company: Belton
Location: Bloomington
Posted on: June 6, 2021

Job Description:

At Beltone, we believe the best way to offer our patients premium service is to value our employees and create a positive work environment. We are proud of a culture that emphasizes collaboration and empowerment. The Patient Service Coordinator will be the face of the practice and will create an extraordinary patient experience.


  • Perform general office and administrative duties assisting the Hearing Care Professional (HCP) with the patient process.
  • Successfully utilize the scheduling system to maximize test opportunities for the office.
  • Actively call current, past and potential patients through identified sources. Track and report appointment results.
  • Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.
  • Responsible for professional answering incoming phone calls and messages, as well as, follow-up activities with patients.
  • Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts).
  • Verify patient eligibility, submit insurance claims. Manage process until claim is funded.
  • Reconcile cash balance and manage Account Receivables and Payables, including making bank deposits.
  • Maintain a clean and welcoming office and work environment.


  • Associates degree is required.
  • 2 years' office experience is preferred.
  • 2 years' sales and customer service experience preferred.
  • Must be proficient in MS Office.
  • Willing to work flexible hours/days.


  • Customer Service Focused.
  • Team Player with an enthusiastic and positive attitude.
  • Must be self-motivated, well organized.
  • Decision-making and judgement.

Innovative hearing technology plus superior patient care are what make us a great place to grow professionally. Join us as we hire those who can see the unlimited possibilities.

Keywords: Belton, Bloomington , Patient Service Coordinator, Other , Bloomington, Illinois

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