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Recovery Program Coach

Company: Afni, Inc.
Location: Bloomington
Posted on: June 6, 2021

Job Description:

Afni is hiring a Program Coach to join our fun Receivables Management team in Bloomington, Illinois. In this role, you'll manage a team of consumer collections agents. You'll drive performance, build a happy team, and help develop individual skills.

As an Afni Program Coach, you'll:

Work with a team of people and help them get the most out of their natural talents. Manage a team of 10 or more consumer collections agents, who are responsible for making contact with our clients' past due customers and negotiating payments. Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small. Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap. Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff. Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.

When you join Afni, we will:

Instantly make you part of our global family of people focused on making really good customer experiences happen. Show you a clear path and provide the tools you need to earn more responsibilities and promotions. Support you with a strong manager and excellent leadership team. Give you full access to our amazing set of perks and benefits that include all the typical things you'd expect, plus some nice extras.

Bring it. You're qualified if you:

  • Have managed a team for at least two months.
  • Are a strong leader and good relationship builder.
  • Have a naturally positive attitude.
  • Are a problem-solver with a genuine desire to help people be successful.
  • Can work on more than one thing at a time and know how to prioritize.
  • Are ready to be part of a team and contribute to Afni's success.
  • Can successfully complete hiring assessments and our collections training program.
  • Can pass a criminal background check.
  • Are at least 18 years old and legally able to work in the U.S.
  • Have earned a high school diploma or GED.

Keywords: Afni, Inc., Bloomington , Recovery Program Coach, Other , Bloomington, Illinois

Click here to apply!

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