EMR Support Specialist / Full-Time / Days

Company: Chestnut Health Systems
Location: Bloomington
Posted on: May 3, 2021

Job Description:

Overview

Chestnut Health Systems is seeking a full-time EMR Support Specialist for our Bloomington, IL location.

Chestnut Health Systems is a leading provider of behavioral and primary health care services. Over four decades, Chestnut has grown to over 700 committed, compassionate employees providing substance use, mental health and primary care treatment to patients in Central and Southern Illinois. We provide fully integrated care for all of our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

**Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions.

Responsibilities

Attain intermediate or greater knowledge of Chestnut EMR(s), as assigned, and provide primary support and administration of those systems. Perform related duties, including: Create and terminate EMR user accounts. Define and set EMR security roles and permissions. Assign same to appropriate staff. May also administer or coordinate account and permission management for external clinical systems.
Perform and/or check status of administrative tasks, as assigned.
Coordinate regular maintenance tasks such as software patching.
Develop and document procedures needed to effectively maintain EMR(s) as a useful decision support tool. Assist with maintaining procedures, troubleshooting tips, end user documentation, and similar resources.
Work with other Chestnut staff to integrate with or to interface between EMR(s) and other data systems.

Monitor the help desk system and quickly respond to EMR support requests and coordinate between Chestnut staff and EMR support resources. Troubleshoot and correct data systems errors, getting help from other Data Team members or QM/clinical staff and provide expertise to others as needed.
Coordinate closely with clinical management and the Data Systems Manager to provide end-user and “train-the-trainer” training for assigned EMR(s) and/or data systems.
Assist with development of systems improvements and seek ways to integrate these systems as appropriate, as assigned by the Data Systems Manager.
Attain proficiencies in core technical competencies for the position, as defined in Data Team procedure manuals and as assigned by the Data Systems Manager.
Establish and maintain good working relationships with relevant internal and external customers and collaborators, while providing timely, effective support for such individuals and organizations.
Promote Chestnut’s culture of customer service excellence through the adherence to Chestnut’s behavioral standards for customer service.
Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including, but not limited to, financial and client information.

Qualifications

Position requires an Associate’s degree in health care (i.e., Health Information Management; Health Care Administration; Health Sciences or related field) or in a related IS field, with one year general applicable experience supporting electronic medical records (EMR) systems; or a minimum of three (3) years of equivalent combination of education, training and experience in EMR support, database administration, or report writing.
Experience with eClinicalWorks support preferred.
Solid problem solving skills and flexibility to overcome obstacles required.
Excellent organizational skills are required.
Good written and verbal communication skills are also required.
Satisfactory completion of Chestnut’s background checking process.

This full-time position includes an excellent compensation and benefits package including health, dental, vision, life, and disability insurance, a retirement savings plan, generous paid time off benefits, and more.

***For additional information and inquiries text "Chestnut" to 97211

Chestnut welcomes applications from qualified individuals with recovery experience.

EOE – Minorities/Females/Vets/Disabled

Keywords: Chestnut Health Systems, Bloomington , EMR Support Specialist / Full-Time / Days, Other , Bloomington, Illinois