IAA Credit Union Loan Servicing Representative

Company: COUNTRY Financial
Location: Bloomington
Posted on: January 13, 2021

Job Description:

IAA Credit Union is looking to add to their current loan servicing team with a Loan Servicing Representative. This position will provide post closing support for a loan portfolio with over 10,000 accounts. Support includes but is not limited to problem resolution, collection efforts, general member assistance as it pertains to their loans, managing vendor platforms and providing support to the lending team as needed. A proactive individual who works well individually and as part of a team with good problem resolution and communication skills would be an ideal fit for this position.This role services existing credit union loans by providing high-quality service and problem resolution for members. Answers phones, processes correspondence and maintains accurate files.While we are currently limiting the number of employees in our office due to the coronavirus (COVID-19) pandemic, the responsibilities of this role require working immediately from the assigned office location.Responsibilites:* Responds to questions regarding open loans.* Monitors effective control procedures for late, delinquent and potentially delinquent loans. Makes initial contact on past due accounts. Researches, recommends and offers payment arrangements and loan modifications to members.* Assists with foreclosures, repossessions, bankruptcies, maintenance and sale of collateral in default. Assigns uncollectible accounts to collection agencies and attorneys for litigation as required.* Tracks and monitors insurance and taxes on collateral and performs escrow analysis and lien perfection.* Monitors incomplete files for receipt of required documentation and ensures timely follow up with members and loan officers.* Tracks and monitors insurance on collateral to ensure the credit union's collateral position is not jeopardized.* Manages vendor relationships related to loan servicing.* Sets up and processes payments. Job Requirements:Preferred Qualifications:* General understanding of loan products.* Excellent communication skills.* Problem solving skills.* Thinks well on their feet and is good at multitasking.* Ability to handle stressful situations with a calm demeanor.Required Qualifications:* Typically requires:* High school diploma or GED. Physical Requirements:* Credit union environment.* Ability to work flexible hours as needed, including occasional overtime. For more details about careers at Illinois Farm Bureau, please visit us online at www.ilfb.org/careers.Illinois Farm Bureau does not generally sponsor individuals for employment-based visas for this position.

Keywords: COUNTRY Financial, Bloomington , IAA Credit Union Loan Servicing Representative, Other , Bloomington, Illinois