Experience Researcher

Company: State Farm
Location: Bloomington
Posted on: November 21, 2020

Job Description:

One CompanyMany Careers Experience Researcher - req12880 State Farm Insurance is seeking a User Experience Researcher to join a team of existing User Experience (UX) professionals. In this role you will be responsible for designing and conducting user research for a wide range of software and non-software products. User research areas include customer usage of statefarm.com Registered and mobile apps, as well as business tools used by our sales force and employees for the purpose of selling and maintaining insurance and financial services products. In addition, you could be asked to evaluate and provide input into Interactive Voice Response (IVR) systems, business processes, and hardware and software purchase decisions. You will collaborate with other UX practitioners, software developers, and business leaders across the organization. Specific DutiesResponsibilities bull Works under moderate direction on projects of moderate scope and impact bull Handles routine requestsprojects and contributes to the resolution of more complex user experiencebusinessresearch issues and studies bull Communicates results to project teams and develops or provides input on communications to leadership bull Applies foundational knowledge of Human FactorsUCDUX research concepts and techniques to a broad range of products and processes bull Prepares and manipulates data for use in user experience analyses bull Serves as an advocate for State Farm product customers and associates, particularly with respect to the user experience bull Conducts user-centered research (e.g., ethnography, concept testing, marketing research, user and task analysis, conceptual design, iterative usability testing, and assessment usability testing) to guide the design, selection, and refinement of products and processes throughout the product development lifecycle bull Communicates the benefits of customer and associate research to the Enterprise bull Establishes and maintains relationships with business areas to align strategic goals, strategy, and tactical plans bull Conducts novel research on customer and associate experience topics Office Locations - Bloomington, IL Dunwoody, GA We Are Looking for Candidates With An advanced degree in User Experience Research, Human Factors, HCI, Experimental Psychology, Cognitive Psychology, or a related field. Ideal candidates should have excellent research skills including the ability to analyze large and small sample quantitative and qualitative data sets. Experience supporting UX in a large corporate environment is a plus. What You Can Expect Next Steps Competitive candidates may be invited to participate in pre-employment testing andor the interview process. This is where the excitement begins What's In It For You bull Competitive Benefits, Pay and Bonus Potential Who doesn't want money, right? bull Volunteer opportunities Get involved and give back to the community bull Tuition Reimbursement We support opportunities for you to learn and grow bull A Learning Culture Mentoring, Professional Designations, Employee Development, and more bull 401k Plan and FULLY FUNDED PENSION bull Dress Code We trust our employees to dress for their day. That's right, we trust you bull Free covered garage parking No more bad hair days from walking in the rain bull We embrace Diversity and Inclusion We are one team and it is simply the right thing to do bull Learn more about our benefits at State Farm Careers httpswww.statefarm.comcareersbecome-an-employeeemployee-benefits We are not just offering a job but a meaningful career We're here to help life go rightRegistered Come join our passionate team Employment Type Regular Full-Time Shift AnyAll Weekends Not Required SFARM LI-AA1

Keywords: State Farm, Bloomington , Experience Researcher, Other , Bloomington, Illinois