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Citizens Branch Manager

Company: Citizens
Location: Bloomington
Posted on: October 17, 2020

Job Description:


These days, retail banking is about more than handling transactions — it’s about building relationships and providing a healthy environment for everyone. At Citizens, getting to know our customers and their needs, while keeping them (and you) safe, is what sets us apart!

Branch Managers drive branch performance and sales growth, while creating memorable experiences for their colleagues and customers. You're inspirational leadership and collaborative approach mean you make customers and colleagues feel like a priority. In this role, you are a hands-on manager who's passionate about mentoring branch colleagues, so they achieve their team and individual goals. You are critical in building a diverse team and developing your their capabilities, so they're successful now and in the future, as the business' needs change. As a result, your customers reach their potential.

Development is important to you - for yourself and your team. It's why you support a continuous learning mentality for all members of the branch team. You communicate business objectives in a way that makes colleagues want to executive against a common goal. Does this sound like you? If so, then maybe you're Made Ready for this role! Qualifications

Leadership experience with a proven track record of mentoring and managing a team to drive sales results and operational integrity

History of meeting or exceeding P&L targets; understanding financials and key business drivers to make sound decisions

4 years sales management in Retail or Branch Banking

Successful record of meeting sales branch goals in a profit and loss environment

Drive an outstanding customer experience validated through customer satisfaction surveys

Maintain positive relationships with community and civic organizations

Adaptability, flexibility and ability to work branch hours, including some weekends and evenings

Meet and follow all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining an unique identifier from the NMLS

Preferred Skills/Experience

Experience leading a branch with an FTE count up to: Tier I – 8 or more preferred; Tier II up to 7 or more; Tier III up to 7 or less; Tier 4 up to 6 or less

For Multi-Site locations qualified candidate will be skilled in remote or multi-unit management

For an Evergreen position your assigned location will be figured out within 90 days and could be in an In-Store or Traditional branch

Education, Certifications and/or Other Professional Credentials Associate’s or Bachelor’s degree preferred

High School Diploma or equivalent required

Success Factors Holding others accountable




Customer service

Risk acuity

Business partnering

Problem solving

Retail banking

Talent sourcing and assessment

What we offer Important work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.

Dedication to community – Thrive in a diverse, friendly and encouraging workplace that lets you give back to the community through volunteering and donating to causes that matter to you

Recognition & reward – See your hard work rewarded with promotion, growth and new opportunities

Training & development – Grow your career through training, mentoring, career planning and development that will enable you to branch off in any direction your talents and interests take you

Outstanding benefits – Gain access to medical and dental insurance, a 401K with corporate match, tuition assistance and discounts on student loan refinancing. You’ll also get a discount on thousands of gyms, studios and fitness centers.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent’s reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.

Keywords: Citizens, Bloomington , Citizens Branch Manager, Other , Bloomington, Illinois

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