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MAC OS Support

Company: TEKsystems, Inc
Location: Bloomington
Posted on: January 17, 2020

Job Description:

TEKsystems is seeking 3 agents to join our team to provide MAC OS Support in Bloomington, IL. Required Experience is MAC OS Support. Core responsibilities for 2 nd level Support Provide support for all Apple devices that are managed through the device manager. This includes end to end support from the moment a device is deployed up until the device is returned to stock and decommissioned. Leverage Knowledge Items (KIs) to address and resolve issues. Utilize advanced troubleshooting steps with confidence to resolve issues when KIs aren't available and/or handling unfamiliar issues. Support must be knowledgeable and skilled in their ability to work with system logs and resolving new issues daily. "In-Scope Work ": macOS Operating System macOS Updates System authentication Configuration Profiles Core applications (non-exhaustive list) Citrix Workspace Cisco AnyConnect Microsoft Office Safari Macs Manipulating machine assignments for applications Running reports Adding and removing configuration profiles Viewing machine information (logs, keys, Issue Trending and Analysis Knowledge Base contributions Creating and modifying entries with current information Ordering and replacing workstations Core expectations Handle and recover the 2 nd level mac-OS tickets via HPSM while meeting the established Service Level Agreements (SLAs) and Service Level Objectives (SLOs) established between IT Operations and our business areas. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodationteksystems .com for other accommodation options.

Keywords: TEKsystems, Inc, Bloomington , MAC OS Support, Other , Bloomington, Illinois

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