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Software Implementation Specialist

Company: Hybrent
Location: Bloomington
Posted on: June 11, 2019

Job Description:

Customer Success Specialist - Software ImplementationBloomington, ILFull Time - Salaried Hybrent, a medical software company that helps providers deliver better care at lower costs, is growing our customer success team We are only looking for the best and brightest to help us deliver our platform. If you're experienced in healthcare, entrepreneurial, loving learning and working with software systems and are motivated by helping clients achieve their goals, we want you to join our team as an Implementation Customer Success Specialist.The Role:The Customer Success Specialist begins working with our clients as soon as the ink is dry. You set the pace (time and attitude) for the entire implementation cycle. Requirements development, data collection, software configuration, and a guided journey through the technical go-live process all fall under your direction. S/he will then provide training and ongoing support to our clients, ensuring that they have a delightful experience with both our people and our software.This highly visible role is perfect for someone who has the following interpersonal strengths: the ability to persuade and build consensus; above all else you are an excellent communicator (both written & oral), detailed in approach and documentation, the confidence to work with C-suite executives while fostering engagement with all levels of customer staff; and, the desire to help a growing company realize its vision of improving healthcare delivery.If you are passionate, enjoy the challenge of solving complex problems, love people, and are comfortable with change - you will fit in great with our entrepreneurial culture. Position Objectives: Methodically and proactively guide clients through the onboarding, configuration and training process.Follow Project Management principals and guidelines to ensure installations meet budgetary and time constraintsUse creative problem solving, analytics,best practice development and onsite observations to help customers identify and overcome barriers to meeting success metricsCoordinate efforts of key customer stakeholders and Hybrent resources (Data, IT, Sales, CS) to ensure customer is set up for long term success. You own the result. Bridge the gap between customer feature needs/request and our Product Development teamConstantly look for ways to enhance and improve upon the experience we provide to our customers as well as find new efficiencies in our internal processes.Be the most proficient and advanced user of the Hybrent Platform.-- Drive long-term partnerships with clients based on trust and respect-- Develop a deep understanding the healthcare ecosystem, our clients' initiatives, and our products role in meeting those initiatives.About You: Excellent communication skills - External/Internal & Verbal/WrittenObsessive attention to detailDriven, passionate and motivated. Self-starters onlyAbility to manage projects and production without direct authorityCalm under pressureAccountable- You always follow up and follow through. Pursues work with energy and drive; takes personal ownership for results.Technology savvy. Excellent proficiency in MS Office products particularly Excel. Good typing speedCustomer Centric- Takes ownership in ensuring a positive customer experience. Investigates and takes actions to meet customer's current and future needs.Drives to effective resolution- Continually focuses on achieving positive, concrete results. Consider it done attitude Desired Skills & Experience:2-5 years of successful and referenceable job performance (Healthcare or Technology Strongly preferred)Looking to leapfrog the traditional career ladder by controlling your own learning trajectoryQuick learner of new products and technologyClinical experience is a plus (If you are an RN or MA who is interested in the business side of healthcare, great) About Us:Hybrent's software brings intelligence and operational efficiency to the manual supply chain management of surgery centers and physician offices. Our automation features dramatically reduce time wasted on non-value adding administrative burdens. Our procure-to-pay solutions help providers control and contain their rising costs. We save providers time and money - delivering an immediate ROI. Compensation:Signing bonus of Stock Options- become an owner 40K-50K Salary dependant on experience. Annual performance bonus.

Keywords: Hybrent, Bloomington , Software Implementation Specialist, IT / Software / Systems , Bloomington, Illinois

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