BloomingtonILRecruiter Since 2001
the smart solution for Bloomington jobs

Associate Team Leader

Company: H&R BLOCK
Location: Bloomington
Posted on: August 22, 2019

Job Description:

Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

What you'll do...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    What you'll do...
    • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
    • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
    • Serve as point of contact for onsite escalated client service concerns
    • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
    • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
    • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
    • Lead daily huddles and communicate essential information to office associates

Keywords: H&R BLOCK, Bloomington , Associate Team Leader, Hospitality & Tourism , Bloomington, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


At Home Customer Service Agent
Description: We are looking for Full and Part Time Customer Service Brand Agents to work from home No experience is required for this opportunity - we provide fully paid training Our Home Agents have ideal work (more...)
Company: Mommy Jobs Online
Location: Bloomington
Posted on: 09/21/2019

92G Food Service Specialist
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the (more...)
Company: Army National Guard
Location: Joliet
Posted on: 09/19/2019

Cross Street Grill - Cook (Full-Time) 00/hr
Description: Cross Street Grill - Cook Full-Time 13.50- 15.00/hr UX HARRAH'S JOLIET CASINO HOTEL - For seven straight years, Harrah's Joliet was named one of Chicago's 101 Best And Brightest Companies To (more...)
Company: Caesars Entertainment
Location: Joliet
Posted on: 09/19/2019


Part Time Retail Inventory Associate - Springfield, IL
Description: br Part Time Retail Inventory Associate br br Here at RGIS, you count br br We are looking for a reliable, accurate, and efficient Part Time Inventory Associate to join our exciting team. (more...)
Company: RGIS
Location: Springfield
Posted on: 09/21/2019

Overnight Baker
Description: Overnight BakerOur Overnight Bakers: ul li Bake the majority of a cafes fresh bread and pastries each night. li Ensure all breads and baked goods are prepared according to Paneras standards. li (more...)
Company: Panera Bread
Location: Springfield
Posted on: 09/21/2019

Part Time Retail Inventory Associate
Description: Part Time Retail Inventory Associate Here at RGIS, you count We are looking for a reliable, accurate, and efficient Part Time Inventory Associate to join our exciting team. No experience No problem (more...)
Company: RGIS
Location: Springfield
Posted on: 09/21/2019

Hotel Room Attendant / Housekeeping - Full-Time
Description: Hotel Room Attendant / Housekeeping - Full-Time 19000AIC HARRAH'S JOLIET CASINO HOTEL - For seven straight years, Harrah's Joliet was named one of Chicago's 101 Best And Brightest Companies To Work (more...)
Company: Caesars Entertainment
Location: Joliet
Posted on: 09/21/2019

Retail Merchandise Stocker
Description: br br Our Retail Merchandise Stockers create and maintain the visual presentation of the
Company: O'Reilly Auto Parts
Location: Joliet
Posted on: 09/19/2019

Customer Service Consultants
Description: We are experiencing phenomenal growth within our Healthcare team. Now actively interviewing
Company: FAHT
Location: Tinley Park
Posted on: 09/21/2019

Restaurant Manager
Description: OverviewWhen working at Cracker Barrel, you will enjoy a fast-paced, family environment, where we treat every guest as a guest in our own home. Youll be Pleasing People with our
Company: Cracker Barrel Old Country Store, Inc.
Location: Springfield
Posted on: 09/21/2019

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Bloomington RSS job feeds