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Bank Customer Service Rep

Company: State Farm Mutual Automobile Insurance Company
Location: Bloomington
Posted on: November 28, 2018

Job Description:

Requisition ID: req5647 Job Title: Bank Customer Service Rep Number of Openings: 30 Job Category: Para-Professional/Support Employment Type: Regular Full-Time Shift: Any/All Weekends: Both Location: Bloomington, IL Duties and Responsibilities: Duties and Responsibilities: Fast paced, professional call center environment, open 7 days a week Answers telephone, Live Chat, and e-mail inquiries from customers, agents, agent team members, internal business partners, and third party callers Initiates, activates, and services accounts Contacts customers, other business areas, or vendors to obtain information or resolve problems Processes and/or routes transactions, requests, and inquiries using established procedures Ability to multi-task, navigate in multiple computer systems, and adapt to changing environment. Adheres to regulatory and compliance guidelines Prior Call Center & Customer Service experience preferred May Work irregular hours, including weekends and holidays, based on workload and job requirements within the hours of operation (Currently Monday-Friday 6:00AM - 9:00PM ; Saturday/Sunday 8:00AM - 6:00PM CST in Bloomington, IL). Candidates must be available for training. Must be willing to work flexible work shifts as operation dictates. May be required to work overtime Start salary: $16.25/hour Start Date: Jan 21 - Posting will be up until Dec. 8th Please be aware as a new employee in this role, you are subject to an incumbency period. Additional Details: Entry into this job family may require passing additional background checks Incumbent may work a non-traditional schedule including weekends, evenings, overnights, and/or holidays Incumbent may be required to work overtime Incumbent may be required to attain and retain state licenses Incumbent may be required to have knowledge of laws and regulations which pertain to the job Incumbency period may be required within the position, the division, or State Farm Bank before incumbent can post into other positions MON18 LI-MV1 PM18 PI105693065

Keywords: State Farm Mutual Automobile Insurance Company, Bloomington , Bank Customer Service Rep, Hospitality & Tourism , Bloomington, Illinois

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