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Customer Service Specialist

Company: State Farm Mutual Automobile Insurance Company
Location: Bloomington
Posted on: November 7, 2018

Job Description:

Requisition ID:req5033Job Title:Customer Service SpecialistNumber of Openings:2Job Category:Para-Professional/SupportEmployment Type:Regular Full-TimeShift:FirstWeekends:Not RequiredLocation:Southborough, MADuties and Responsibilities:Duties and Responsibilities:

  • Provides efficient service to existing policyholders and the general public in accordance with the department procedures and practices
    • Communicates effectively both verbally and in writing
    • Assimilates and applies procedural training in insurance contracts, endorsements, coverages, eligibility rules, classification and rates; claim submission procedures; premium payment plans, modes, and processing procedures; and procedures regarding policy changes
    • Completes entry level training on job functions and unit policies and procedures
    • Learns and provides State Farm's customer service philosophy
    • Communicates by telephone or in writing with Auto/Fire/Health operations and Claims, Life Underwriting and Service, and other enterprise departments
    • Responds to telephone inquiries from policyholders and the general public on a variety of insurance and coverage issues
    • Utilizes organizational skills to conduct timely follow up on pending items
    • Within scope of responsibility, interacts with other departments to resolve business issues
    • Assists in setting up and maintaining policyholder files
    • Assists in training less experienced unit members
    • May perform receptionist duties if located in the Policy Service Office

      Competencies:
      - Accountability
      - Communication
      - Customer Focus
      - Resourcefulness
      - TeamworkAdditional Details: May be required to lift up to 50 pounds individually or increased weight with the aid of equipment or other employees
    • Obtain applicable state insurance licenses as required
    • Individual placement in this position may require fluency in a foreign language(s)

      Prior customer service experience is desired.

      Required Competencies:
      • Accountability
      • Communication
      • Customer Focus
      • Resourcefulness
      • Teamwork
        CB18

        MON18

        PM18 PI105368983

        Keywords: State Farm Mutual Automobile Insurance Company, Bloomington , Customer Service Specialist, Hospitality & Tourism , Bloomington, Illinois

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