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CCC - Full-Time Customer Service - Insurance (CCC)

Company: State Farm Mutual Automobile Insurance Company
Location: Bloomington
Posted on: October 8, 2018

Job Description:

Requisition ID:req4955Job Title:CCC - Full-Time Customer Service - Insurance (CCC)Number of Openings:30Job Category:Para-Professional/SupportEmployment Type:Regular Full-TimeShift:Any/AllWeekends:BothLocation:Tempe, AZDuties and Responsibilities:Duties and Responsibilities:
Our Service Representatives contribute to the goals and overall success of the Company due to their direct contact with current and potential customers. They are located in various contact centers and inbound calls on behalf of agents. The primary responsibilities of a Service Representative include:

  • Knowing where to find the answers to a variety of insurance-related questions and helping the customer understand the next steps in the process
  • Providing emergency assistance and taking detailed messages for agents and claims personnel as needed
  • Providing a remarkable customer experience
  • Communicating with customers in a courteous manner using approved scripts via phone or written correspondence
  • Working in a collaborative team environment while meeting quality standards
  • Being accountable to their team, their work and their schedule
    • Successful completion of required training programs
    • Listen and communicate clearly, professionally and empathetically
    • Work from established procedures, scripts and job aids and handle multiple computer applications while helping customers on the phone
    • Escalate problems or inquiries as needed
    • Maintain quality, accuracy and professionalism in a fast-paced environment
    • Ability to multi-task and adapt to changing environmentAdditional Details:
      • Pay for Performance
        • Merit reviews are conducted annually to reward associates with performance-based pay increases. As you continuously grow, your pay often grows too
        • Annual Bonus Potential
          • The annual bonus provides a way to reward eligible employees for their contributions and continuing commitment to the overall success of the State Farm-- Companies goals
          • Total Rewards
            • You may be eligible to participate in our total rewards benefits package which includes medical, dental, life and disability insurance, vision, 401(k) plan, credit union, tuition aid reimbursement, a fully funded retirement pension plan and more


              START DATE: November 5, 2018

              LOCATION: Marina Heights: 400 E. Rio Salado Parkway, Tempe, AZ 85281

              Candidates must be willing to relocate themselves at their expense to this location.

              SALARY: $15.50/HR Shift pay (including weekends) may apply. Our compensation programs are always evolving and are subject to change. The Customer Care Center (CCC) is an after-hours and weekend operation that supports a 24 hour and 7 days a week work environment driven by our customer demands. Bilingual Spanish skills are desired, but not required. Competitive candidates may participate in pre-employment testing and phone interviews.

              TRAINING: Selected candidates will attend 5 weeks of MANDATORY paid training. Training will be 9:00am-5:30pm on the following days;

              Onboarding: November 5-7

              Classroom Training: November 8-9, 12-16, 19-21

              Hands-On Training: November 23-24, November 27-December 1, December 4-7

              WORK SCHEDULE: The work schedule is a set schedule of 38:45 hours per week and will include working a full Saturday and/or Sunday every week and may include working some holidays in the future. The work schedules offered after training will be a 4x10 schedule. Due to the nature of our business, flexibility in the work schedule is needed and future work schedules may change based on business needs INCUMBENCY: The incumbency period begins on the hire date, and means that you must work in this role 12 months before applying for other opportunities within the company. The incumbency period does not affect the at-will relationship between State Farm and the employee and does not create an employment contract, nor contractual rights.

              LEARN MORE: Please view "A Passion to Serve and Succeed" in the Video Gallery; you can access this video by scrolling down and clicking on "Check out our Video Gallery to learn more."


              JT18 PI104641929

              Keywords: State Farm Mutual Automobile Insurance Company, Bloomington , CCC - Full-Time Customer Service - Insurance (CCC), Hospitality & Tourism , Bloomington, Illinois

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