Customer Service Manager
Company: Binny's Beverage Depot
Location: Atlanta
Posted on: May 14, 2022
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Job Description:
Job DetailsLevel ExperiencedJob Location Bloomington (Binny's) -
Bloomington, ILRemote Type N/APosition Type Full TimeEducation
Level Not SpecifiedSalary Range $17.00 - $20.00 HourlyTravel
Percentage NoneJob Shift AnyJob Category RetailDescription The
Customer Service Manager reports to and assists the General Manager
and Assistant Store Manager, in daily operations, including
motivating and inspiring the team to achieve store goals. They are
focused on the customer experience through active supervision and
enhancing the service culture. The Customer Service Manager also
provides a strong leadership presence and control in the store,
while enforcing all company policies and procedures, including,
safety and security. Major Duties and Responsibilities: ---
Consistently creates a welcoming environment for the customer by
greeting and assisting; as well as quickly responding to customer
inquiries and needs. --- Observing staff members customer
engagement and interactions, providing instructions and guidance to
staff to continually improve the customer experience ---
Demonstrates leadership to staff by providing high levels of
customer service, driving sales, handling difficult and/or
complicated sales, demonstrating organizational skills, ability to
multi-task --- Conducts new employee orientations, trains and
coaches Store Associates --- Utilizes company tools to diagnose
opportunities and develops action plans to improve performance ---
Regularly communicates with General Manager and Assistant Manager
to discuss strengths, opportunities, and trends in business ---
Regularly communicates with General Manager and Assistant Manager
to discuss strengths and opportunities of staff members --- Assists
General Manager and Assistant Manager in collaborating with
personnel to increase sales, drive/promote merchandise priorities,
and expand sales opportunities --- Provides direction, support, and
ongoing feedback of overall performance to staff members ---
Assists in the hiring process to the needs of the business,
actively recruiting to ensure open positions are filled. ---
Ensures company standards are met for store and associate
appearance --- Assists General Manager and Assistant Manager
prioritize, plan and adjust schedules as necessary to maximize
sales, while ensuring payroll expectations are followed --- Plans,
coordinates, and executes all merchandising and sales promotions in
a timely manner --- Ensures all pricing, signage, and display
information is correct. --- Assists management team with inventory
management --- Performs all duties as directed by supervisors ---
Willingness to participate in continued education, including
product knowledge and professional development--- Performs all
duties of a store associate and Customer Service Lead, while
functioning as a Customer Service Manager #CBQualifications ---
Must be 21 years of age --- 1-2 years retail management experience
--- Full-time employment, ability to work evenings, weekends and
holidays, as scheduled. Consistent and regular attendance ---
Understands Relationship Management. Able to build constructive and
effective relationships --- Ability to influence at all levels, as
well as a demonstrated ability to work effectively within a team
and be assertive in driving successful management strategies ---
Demonstrates strong comprehension, written, and oral communications
skills. Possesses strong interpersonal skills to communicate with
confidence to customers and staff --- Possesses strong
organizational and time management skills. Ability to multi-task
--- Demonstrates attention to details--- Demonstrates supervisory
and training/coaching skills--- Willingness to participate in
continued education, including product knowledge and professional
development --- Ability to count cash and make change accurately
--- Ability to operate business machines (calculator, computer
keyboards, etc.). --- Must maintain TIPS Certifications. Ability to
pass any applicable alcohol training class and maintain a current
certification card. --- Ability to repeatedly lift 40-50 pounds.
--- Ability to follow directions and complete assignments. ---
Ability to read small type. --- Ability to stand and/or walk for
extended periods of time. --- Ability to repeatedly walk up and
down stairs. --- Ability to work in cold areas. #CB
Keywords: Binny's Beverage Depot, Bloomington , Customer Service Manager, Hospitality & Tourism , Atlanta, Illinois
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