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Guest Service Agent/Hotel Front Desk/Days 7a-3p/Nights/Weekends 3p-11p

Company: DoubleTree by Hilton
Location: Bloomington
Posted on: November 23, 2021

Job Description:

General Summary: To increase customer satisfaction by providing efficient and courteous Front Desk service in accordance with the standards of DoubleTree Hotel and Conference Center and Tentac Enterprises.

  • Provide quality service to the customer by responding to their requests promptly, efficiently, and courteously during check-in, check-out and throughout stay.
  • Retain current clients and grow client base.
  • Provide shuttle service to and from area locations.
  • Communicate with supervisors and co-workers and clients in a courteous manner at all timesIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
    • Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels.
    • Handles guest accounts and maintains cash drawer.
    • Answers incoming phone calls, processes reservation/cancellation/modification requests, and transfers calls to appropriate departments.
    • Maintains a favorable working relationship with all other company employees.
    • Working knowledge of all services and facilities of the hotel.
    • Ability to assist hotel guests in an effective manner.
    • Ability to fully follow supervisor's directions.
    • Ability to remember and recite company promotions and information.Strong communication skills; including the ability to deal effectively with vastly diverse groups of people and guests.Required: High School DiplomaExperience: Preferred: Front desk experience or other experience in the hospitality field.Licenses or Certificates: Required: Drivers LicenseGrooming: All employees must maintain a neat, clean and well-groomed appearance per Hilton DoubleTree and Tentac standards.Required experience: Dynamic Customer Service : 1 yearJob Types: Full-time, Part-timeJob Types: Full-time, Part-timePay: $12.50 per hourBenefits:
      • Employee discount
      • Referral programSchedule:
        • 8 hour shift
        • Day shift
        • Holidays
        • Monday to Friday
        • Night shift
        • Weekend availabilityCOVID-19 considerations:PPE provided to all team membersEducation:
          • High school or equivalent (Preferred)Experience:
            • Hotel Experience: 1 year (Preferred)
            • Front Desk: 1 year (Preferred)Work Location:
              • One locationWork Remotely:
                • NoWork Location: One location

Keywords: DoubleTree by Hilton, Bloomington , Guest Service Agent/Hotel Front Desk/Days 7a-3p/Nights/Weekends 3p-11p, Hospitality & Tourism , Bloomington, Illinois

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