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Customer Service Representative

Company: Omron Automation
Location: Bloomington
Posted on: April 6, 2021

Job Description:

Representative for Direct Account or Channel Support, Customer Support Center (CSC)
Omron Automation - Americas is looking for an energetic and focused CSC Representative in Hoffman Estates, IL to join our best in class CSC team. The responsibilities of this position include a broad range of customer service activities to support our Direct Customer and Channel Partner sales efforts.
Responsibilities:-- Effectively resolve CSC case inquiries from beginning to closure in a considerate, accurate, and timely manner according to documented processes and procedures. Case types to include:-- Order Entry, maintenance, status, shipping issues and post billing-- Price and Delivery Guidance-- Expedites to the proper Omron facility, domestically or internationally.-- Initiating and editing sales adjustments, RMAs, cancellations, stock rotations and submit for approval before entering them into the JDE system. -- Comfortably communicate with customers (internal and external) via phone and e-mail. -- Compose thoughtful responses for a variety of requests.-- Answer Channel Partners questions on price and availability, and provide guidance on self-service options with training as required.-- Interact with outside sales and other Omron personnel as required to provide high level of sales support.-- Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation.
Requirements:-- High School degree or equivalent. - Associates Degree or higher preferred.-- Minimum of 3 years of experience in a business-to-business Customer Service related position or equivalent -- Ability to provide exceptional customer service in a high stress environment. -- Ability to establish and maintain good customer relationships.-- Knowledge of Office 360.-- Knowledge of JDE is preferred.-- Bilingualism (English, Spanish, French) is an asset.-- Working knowledge of CRM platforms preferred (e.g. Salesforce, Oracle Cloud).
The Company:*******2 National Best and Brightest Company to Work For!*******2 Winner for one of the 75 Best Places to Work in Illinois!*******2 Winner for one of the 101 Best and Brightest Companies to Work For in Chicago!Omron Automation - Americas is a leading global manufacturer of industrial automation products focused on sensing and control technologies. We serve OEM machine builders and end users with a wide range of products that integrate easily into complete automation solutions, offer simple connectivity, and are backed by solid support services. Our extensive product groups which are primarily manufactured overseas include programmable controllers, robotics, servo motors and drives, operator interfaces, temperature controllers, sensors, inspection and machine vision systems, RFID track and trace systems, safety devices, and software.
Omron Automation -- Americas, headquartered in Hoffman Estates, Illinois, is the Americas industrial automation subsidiary of Omron Corporation, a $8 billion global technology company celebrating more than 80 years of success. Led by a management team where each member has 20+ years of experience in Industrial Automation, we are a midsize firm with a corporate culture of challenge, ethics and innovation. As we strive to grow the company and our market share, this position offers the potential to make a solid impact on the organization.
Omron's corporate core value of "working for the benefit of society" applies to our unique technical competencies in the areas of industrial automation, safety, security, environmental protection and healthcare in pursuit of a brighter future for all. As a corporate citizen that has long recognized and encouraged the importance of giving back to local communities and helping those less fortunate, Omron has demonstrated this over the years by designing a manufacturing facility which employs the disabled, making donations to aide those impacted by natural disasters, and sponsoring an annual Founders Day in which employees volunteer in the local communities across the globe
Our Commitment to Employees:

  • Company Culture defined as a fast paced, multi-tasking, team focused empowerment of employees, creative, innovative and open communication type organization.
  • Training and Career Development Program to give employees a learning path with the necessary tools and resources they need to help build their career at Omron.
  • Great financial opportunities with competitive compensation, immediate 401k match with 100% vesting, profit sharing, and Blue Cross Blue Shield for medical, dental, vision and prescription drug benefits.
  • Community Awareness that includes activities with local non-profit organizations and a Matching Gift Program.
  • Work-Life Balance with Flexible Work Arrangements, Flexible Work Hours, and Sick/Vacation/Holiday Pay.
  • Wellness Activities such as Walking Contests, Nutritional Learning Sessions, On Site Flu shots and Health Screenings.
    Omron Automation- Americas is an equal opportunity employer.

Keywords: Omron Automation, Bloomington , Customer Service Representative, Hospitality & Tourism , Bloomington, Illinois

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