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Customer Service Representatives

Company: Kelly Services
Location: Bloomington
Posted on: February 15, 2020

Job Description:

Kelly Services is looking for Collections Representatives with excellent customer service skills!Primary Job Responsibilities:- Serves as the primary customer contact on delinquent accounts within an inbound/outbound response center environment- Educates customers on importance of timely payments while recommending appropriate solutions for meeting obligations and avoiding possible consequences- Utilizes various systems to process payments and modify customer account information- Learns to navigate the customer record keeping system- Gains fundamental knowledge of department processes and procedures- Learns regulatory and compliance guidelines and understands impacts to their role- Handles basic customer contact and payment arrangements for accounts in the various stages of delinquency- Obtains reasons for payment delinquency and secures payment commitment- Identifies issues and provides solutions within established authority, and seeks guidance on complex issues- Works under close supervision on non-complex assignments; work product is subject to regular review- Documents customer feedback and/or complaintsRequired Skills: - Computer skills-Typing, Navigation, Troubleshooting - Microsoft Office Experience (Excel, Outlook, Word, Skype for Business) - Ability to multi-task and use multiple monitors in a high-volume production environment - Excellent customer service and telephone skills - Excellent oral and written communication skills - Excellent decision making and problem-solving skills - Professionalism - Typing 40wpm minimum with high accuracy rate

Keywords: Kelly Services, Bloomington , Customer Service Representatives, Hospitality & Tourism , Bloomington, Illinois

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