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Account Manager (Hybrid Opportunities!)

Company: Taylor Corporation
Location: Bloomington
Posted on: November 25, 2022

Job Description:

Let Us Power Your PotentialTaylor Corporation is a dynamic marketing leader with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.

Your Opportunity:Taylor Print and Visual Impressions, a Taylor Corporation company, is seeking an Account Managerto join the team! In this position, you will coordinate internal activities related to the development, growth, and retention of key accounts. The position is responsible for developing and maintaining strong relationships with our customers!YourResponsibilities:

  • Acts as a liaison between the customer, cross functional internal teams, and vendors, to insure timely and successful delivery of our products, services and solutions according to the customer's needs.
  • Establish productive and professional relationships with key customer personnel, including those at the Executive level.
  • Responsible for customer communications, conflict resolution, and compliance on contract deliverables.
  • Problem solves by using root cause analysis and 5 Whys technique, to develop a course of action, implement a plan of action and to measure the effectiveness of solutions.
  • Actively participate in continuous improvement initiatives including documenting and maintaining operating procedures per the requirements of the Quality Management System.
  • Perform data analytics to draw conclusions and make recommendations for improved service, process changes and/or financial improvements.
  • Partner with other department team members to resolve complex customer inquiries and concerns including understanding who and when to escalate within the internal organization.
  • Coordinate customer business reviews including preparation of professional customer presentations, gathering of performance metric data, and participating in customer QBR meetings.
  • Conduct customer needs assessments to proactively identify business development opportunities to meet sales performance and financial targets, sales volume; Collaborate with Sales to jointly meet requirements.
    You Must Have:
    • A 4-year degree plus at least 2 years of relevant professional experience, preferably in customer service or account management.
    • Ability to use effective listening skills and recognize key issues, understand trends, and develop the customer's vision on how our service could be utilized to solve their problems.
    • Ability to understand key prospect business issues and position products and services accordingly.
    • Superb written and oral communication skills along with public presentation skills.
    • Ability to establish and maintain long term relationships with key decision makers.
    • Excellent computer skills, including Microsoft PowerPoint, Excel, and Word.
      We Would Prefer:
      • Proficient in Query Access/Use/Modify/Build in database systems
      • Meeting Coordination, QBR Development, and working knowledge of e-commerce systems, working knowledge of ERP, Inventory Management Processes, QMS Process Creation and Maintenance, Root Cause Analysis ToolsTaylor is proud to now offer Daily Pay. With Daily Pay, you can get paid on your very first day. No more waiting for direct deposit or a paper check!Watch our video to learn more!https://www.youtube.com/watch?v=pdXOC8HM-NMAbout Taylor CorporationOne of the top five graphics communications companies in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For 45 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning more than 25 states and nine countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a full range of benefits to power our employees' potential including health, dental, vision, and life insurance; a 401(k) plan; paid time off (PTO) and holiday pay, and more.Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Keywords: Taylor Corporation, Bloomington , Account Manager (Hybrid Opportunities!), Executive , Bloomington, Illinois

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