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Program Manager

Company: Zentech Manufacturing I
Location: Bloomington
Posted on: June 24, 2022

Job Description:

Title: Program Manager FLSA Status: ExemptReports to: VPPosition Summary and Responsibilities:The Program Manager is an integral part of the management of the customer relationship. They own the day to day tactical plan and coordination to meet customer and Zentech objectives. They coordinate activity and resolve issues across a project team.

  • Manage and lead customer team activities as primary day-to-day customer contact
  • Plan and determine most efficient and effective method of achieving program objectives within the framework of technical capabilities, company policies and procedures, and contractual requirements.
  • Provide centralized management over all business and technical aspects of a customer's account
  • Manage customers' concerns, corrective actions, and lead issues to completion
  • Communicate effectively with internal and external customers
  • Manage multiple team tasks, to include but not limited to, continuous improvement programs, business analysis, quoting and pricing, contract reviews, change management, on-time delivery, inventory and forecasting
  • Work with customer(s), materials, and operations to manage the build and delivery schedule
  • Provide customer forecast to scheduling and management for revenue and resource planning
  • Support quality, test, Engineering Change Order (ECO), and materials activity
  • Recover costs for ECO activity, Non-Recurring Expenses (NRE) and miscellaneous
  • Resolve excess/obsolete inventory issues
  • Assist in resolving Accounts Receivable (A/R) issues as required
  • Assist with preparation to negotiate, manage and update contracts
  • Lead, or assist in leading, business review meetings with Zentech and customer
  • Seek additional sales opportunities within customer(s)
  • Support management team, as needed, with building customer relationships and business development, forecasting and pricing strategies, ensuring profitability and meeting strategic customer objectives
  • Assist other team members, as needed, to ensure customers' needs are met
  • Be the voice of the customer Qualifications
    • Experience in electronics contract manufacturing environment preferred
    • 4-year degree preferred or equivalent combination of education and experience
    • 5+ years of program management experience
    • Ability to drive solutions to complex planning issues with limited supervision
    • Effective analytical, planning, and organizational skills
    • Effective negotiation, problem solving skills and getting things done through others
    • Demonstrate leadership and people management skills
    • Demonstrate teamwork and the ability to operate on diverse project teams with minimal direction
    • Solid financial understanding, risk analysis ability, relationship building, and project management
    • Available for travel up to 10% of the time, including day and overnight as required
    • Proven ability to complete projects in a timely manner
    • Demonstrate discretion, confidentiality, and professionalism when representing the company
    • Excellent written and verbal communication, as well as presentation skills
    • Computer literate including MS Office Suite -- Word, Excel, PowerPoint, Outlook, plus knowledge of ERPs
    • U.S. Citizenship status is required as we are an ITAR facility PI182083735

Keywords: Zentech Manufacturing I, Bloomington , Program Manager, Executive , Bloomington, Illinois

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