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Member Support Manager - Core

Company: Nationwide Marketing Group
Location: Bloomington
Posted on: April 6, 2021

Job Description:

Position Summary:The Member Support Manager's role is to provide business support and expertise to our NMG Member Companies in the Mid West region and pursue the growth of the organization, creating an environment of superior member service & assisting group Member Companies to operate profitably and efficiently.--
The Mid West Member Support Manager will manage with approximately 40-60 members. An MSM is expected to travel within territory monthly to consult, support and service Members.--Recruiting new Members is a significant and essential role of the job.--Developing relationships with regional vendor reps is important as it paves way to both servicing Members and in recruiting efforts.
Essential Functions and Responsibilities:

  • Travel monthly within the assigned territory.--
  • Maintain a very high level of contact with each existing Member, via phone contact and in-person visits.
  • Proactively assist Members to utilize NMG member services effectively.
  • Assist Independent Retailers achieve higher levels of success and profitability by sharing group programs and services.
  • Help Members grow store sales, lower operating costs through group services, and increase bottom line profits.
  • Recruit new Appliance, Electronics, Furniture, Bedding & Rent-to-Own retail companies for membership in NMG.--
  • Demonstrate to prospective Members the following:
  • The advantages in programs and services they will gain by joining NMG.
  • How they will grow their retail volume and grow profits as a member of NMG.
  • Provide constructive feedback about prospective members current operations and how NMG can help them improve sales and profitability.---- Qualifications:
    • Bachelor's degree preferred.
    • Minimum of 5+ years' experience in sales, retail is a plus.
    • Experience in the fields of appliances, electronics, furniture, or bedding is a plus.--
    • Excellent customer service, communication and follow through skills.
    • Strong client management skills with the ability to drive outcomes and manage client expectations.
    • Adapts well to shifting priorities, demands and timelines. Reacts to adjustments promptly and efficiently.
    • Exhibit organizational and communication skills to effectively manage competing priorities and project objectives.
    • Strong analytical and problem-solving skills to make sound decisions.
    • Proficient with the Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
    • Ability to make solid business decisions.--Success Factors and Job Competencies:
      • Self-starter who requires minimal supervision
      • Enthusiasm while taking the Initiative
      • Excellent organizational and project management skills
      • Professionalism and cordiality
      • Ability to build strong and trusting customer relationships
        Physical Demands and Work Environment:The physical demands and work environment characteristics described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
        • Physical demands: While performing duties of the job, incumbent is occasionally required to stand, walk, sit, climb or balance, kneel, crawl or crouch, use hands to finger, handle, or feed objects, tools, or controls; reach with hands and arms; talk and hear.--Employee must occasionally lift, push, pull or move up to 50 pounds.--Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Keywords: Nationwide Marketing Group, Bloomington , Member Support Manager - Core, Executive , Bloomington, Illinois

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