General Manager

Company: Integra Healthcare Equipment
Location: Danvers
Posted on: April 5, 2021

Job Description:

General: The Operations Manager is responsible for the management and oversight of the service, logistics and warehouse staff at all locations in the assigned region

Responsibilities

• Familiar with and enforces all DOT and FDA regulations as they pertain to oxygen.
• Familiar with and enforces ACHC required policies and procedures as they pertain to logistics, service and warehouse related activities and customer/staff safety.
• Oversees the efficient organization of delivery routes on a daily basis and the Service Technician, Warehouse and Logistics Dispatcher schedules.
• Responsible for the daily management of logistics Scorecards and the evaluation of Service and Warehouse Technician performance, efficiency, and staffing.
• Manages and coordinates performance improvement tracking and implementation of all service, logistics and warehouse action plans.
• Facilitates the training and orientation of staff which includes new and continuing education as well as the development of new training topics and programs
• Supervises the delivery of durable medical equipment and supplies to specified points of delivery; including the set-up of new hospice and facility accounts in conjunction with the sales and customer service teams.
• Supervises the delivery of durable medical equipment, as well as other home care related equipment, to specific points of delivery.
• Monitors mobile inventory and supplies.
• Oversees the daily mobility inventory records and daily pick-up reconciliation with regard to inventory reconciliation. Works closely with the Purchasing department to ensure that PAR and inventory levels and monitored and updated as needed.
• Completes bi-weekly reviews of the Spot Check Program and Customer Perception of Care surveys as related to Logistics staff activities.
• Facilitates the resolution process for service-related complaints, property damage and accidents.
• Manages the logistics communication system including cell phone and handheld delivery device usage.
• Supervises the retrieval of rental return items and their proper handling and placement into the designated warehouse areas.
• Oversees and coordinates the upkeep of delivery vehicles, including maintenance, repairs, interior and exterior cleanliness in conjunction with support staff.
• Assists in the proper orientation and training of new personnel.
• Promotes teamwork among co-workers. This includes assisting support staff, as needed.
  
  Qualifications
  
  A Education
  
  Graduate of an accredited high school with prior experience in the healthcare industry
  
  B. Licensing requirements
  
  Possess valid driver's license with an exceptional driving record
  
  Physical Requirements
  
  
• Be at least 21 years of age
• Must be able to read and speak English sufficiently
• Excellent physical condition
• Pass a physical examination
• Pass drug screenings and remain drug-free
• In an 8 hour day, may lift/ carry 75 lbs or more frequently
• In an average 8 hour day, may spend half the time walking/standing while loading or
  
  unloading the truck.
  
  Experience And Skills
  

• Good organizational skills
• Willing to function as a cooperative team member
• Responsible and cooperative attitude
• Must possess good people skills
• Must possess good written and verbal communications skills
• Must have a favorable background check as detailed in the Employee Handbook
• Must commit to adhering to company policy and procedures
  
  Employee Benefits
  
  Refer to Employee Handbook
  
  Orientation
  
  • Successfully complete the orientation program within 90 days of hire.
  • Be knowledgeable of and responsible for the current company policies and procedures as they relate to the job description. Gain knowledge via training by qualified staff members, continuing education/in-service, off-site training, and the Employee Handbook. Competence in company policies and procedures will be certified in writing.
    
    Additional Responsibilities
    
    • Maintain Performance Improvement Standards as defined in the company's Performance Improvement Plan.
    • Provides patient orientation, instructing on the proper use of equipment, when applicable.
    • Has knowledge of and adheres to procedures relating to infection control, i.e. cleaning procedures, contaminated supplies, personal protective equipment, and universal precautions.
    • Must have good personal grooming and hygiene.
    • Ensure confidentiality of patients' records including medical information.
    • Assist in training of staff
    • Perform other duties as requested
      Work Schedule
      
      Work Week
      Position typically requires 40 to 45 hours per week commitment.
      
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Keywords: Integra Healthcare Equipment, Bloomington , General Manager, Executive , Danvers, Illinois