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Account Manager - Ecommerce

Company: KNIPEX Tools LP
Location: Bloomington
Posted on: April 3, 2021

Job Description:

KNIPEX Tools is searching for a knowledgeable ecommerce professional to support the ongoing growth of our brand online. The Account Manager - Ecommerce position is a sales-based role that will manage relationships and the development of our brand in the ecommerce sphere. This person will be a key player as we position our brand for continued online success.
Account Manager - Ecommerce Channel
The Account Manager - Ecommerce, develops and maintains assigned Ecommerce Channel customers and manufacturer representatives as applicable while meeting KNIPEX Tools LP (KTLP) assigned financial objectives.

  • Establish plans and strategies to meet or exceed the assigned financial objectives within the ecommerce channel of distribution.
  • Establish plans and strategies to expand the customer base in the ecommerce channel of distribution.
  • Develop deep relationships with all departments within ecommerce distribution customers: Product Management, Purchasing, Marketing, Logistics etc.
  • Manages online content for ecommerce accounts and other distribution accounts who sell with an ecommerce presence.
    Position Overview:
    The Account Manager - Ecommerce has the function of developing customer accounts within the ecommerce channel of distribution and supporting the development of online business within other traditional distribution channels. To build business, this role needs to build strong relationships with existing and prospective ecommerce customers. The primary function is growing sales while providing excellent account support.
    The Account Manager - Ecommerce is the primary contact person for the assigned accounts in the ecommerce channel of distribution. The Account Manager - Ecommerce works closely with KTLP management and all support departments. When new products are launched, they accomplish their promotional goals and customer placement as assigned.
    This position includes significant content management and content creation on assigned customer's databases to ensure accuracy, completeness and a proactive selling focus.The Account Manager - Ecommerce position purpose is to ensure sales growth and profitability. Success in this role can lead to expanded scope of responsibility in the Sales Manager role.
    Position Responsibilities:
  • Manage all aspects of assigned and future accounts within the ecommerce channel of distribution.
  • Identify any operational issues that might arise and resolve them with the appropriate internal and external teams.
  • Identify and develop new opportunities within a current customer base.
  • Meet and exceed annual sales budget/plan.
  • Develop annual detailed promotional plans focusing on key product categories and new products.
  • Meet and exceed gross margin goals.
  • Provide a timely and effective sales presentation to prospective customers to ensure that the product and services offered are thoroughly explained and understood in order to close the sale and new distributor.
  • Frequently contact current customer base to maintain a solid working relationship. Ensure that the customer is satisfied with the current service. Work with the appropriate internal team members to resolve any issues.
  • Complete requests for information and requests for new product setup implementation.
  • Responsible for formulating relevant account pricing strategies, within KTLP's financial goals.
  • Consistently review the KNIPEX content on assigned e-commerce and traditional customer sites for errors, inaccurate marketing attributes, and poor or inaccurate photography and resolve as appropriate.
  • In concert with the KNIPEX Marketing staff and customer web site personnel, develop new and exciting ways to showcase KNIPEX products online to increase sales.
  • Enter and maintain all product description, pricing and other necessary information via distributor website portals or via electronic excel spreadsheets.
  • Post new products to distributor websites.
  • Create and test new sales promotions for e-commerce websites.
  • Maintain site menus, custom pages or other content areas as requested.
  • Other duties as assigned.
    Position Requirements:Knowledge:
    • Bachelor's Degree in related field or equivalent experience required.
    • 3-5 years of successful experience in ecommerce account support/sales.
    • Solid understanding of ecommerce selling.
    • Knowledge of ecommerce best practices.
    • Background in industrial, electrical, MRO a plus.
    • Proficient in Microsoft Office products; SAP or other comparable ERP proficiency a plus.
    • Ability to assess sales and business results.
    • Proficiency in sales promotion and sales processes.
    • Proven interpersonal skills.
    • Above average facilitation skills.
    • Time management and organizational skills.
      • Excellent written and verbal communication skills.
      • Sense of urgency mindset with an assertive "let's get it done" attitude.
      • Detail oriented with strong problem solving skills.
      • Ability to proof web copy for errors.
      • Ability to work under deadline pressure .
      • Excellent follow up.
      • Ability and confidence to communicate at all levels, internally and externally in a professional manner by phone, email and face to face contact.
      • Excellent organizational skills and attention to detail.
      • Strong account management skills.
      • Excellent negotiation skills.
      • Product demonstration skills.
        Personal Attributes:
        • Willingness to travel up to 20%, varying based on internal business and external customer needs.
        • Must have a valid US Driver's license and reliable transportation.
        • Positive, energetic attitude.
        • Dynamic friendly personality.
        • Strong interpersonal skills and ability to work well with teams.
        • Results oriented, self-motivated, and has the ability to meet all deadlines.
        • Customer oriented.
        • Strong business acumen.
          Company Values:
          • Improvement is GREAT. Change is GREAT. Wanting to be better is GREAT.
          • Innovate; take initiative and be curious. Learn from mistakes.
          • Continue to develop our skills; challenge ourselves and others to achieve possibilities.Teamwork:
            • First and foremost, we are a team. Our competition is outside these walls.
            • We are all role models and lead by good example.
            • Our cooperation and communication is characterized by kindness, openness, honesty, and valuing each other's contributions.Loyalty:
              • Demonstrate reliability, responsibility, and ownership - not just through words, but through actions.
              • Keep commitments; say what you will do, and do what you say.
              • Trust each other and continue to earn that trust every day.Passion:
                • Strive to achieve consistently superior quality, service, performance, productivity, efficiency, and effectiveness.
                • Take pride in our product, our company, and our people.
                • Embrace sustainable initiatives and give back to the community.

Keywords: KNIPEX Tools LP, Bloomington , Account Manager - Ecommerce, Executive , Bloomington, Illinois

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