BloomingtonILRecruiter Since 2001
the smart solution for Bloomington jobs

Director-Auto Repair Program

Company: State Farm Mutual Automobile Insurance Company
Location: Bloomington
Posted on: August 30, 2020

Job Description:

One Company---Many Careers!

A Day In The Life Of A Director-Auto Repair Program - req13359

Imagine leading the Auto Repair Program for the #1 P&C Insurer in the United States.

We are seeking to place a highly-experienced, industry professional in a leadership position with responsibility for the State Farm Select Service-- Auto Repair Program. We are looking for a leader with a passion and internal drive to create a simple, quick, and high quality Auto PD experience for our customers.

The responsibilities include assessing the performance results of the Auto Repair Program, developing strategies, monitoring the customer experience, and coordinating with various internal teams to ensure program success. Critical to this incumbent's success is the ability to communicate and collaborate with key internal stakeholders to manage a large network of over 8500 automotive repair industry participants. This role also requires analytical and innovative thinking skillsets, a competitive spirit, personal drive to be best in class, and values that align with serving the customers. The role will include on-going trend analysis, problem solving, and relationship-building.

Office Location:

  • Bloomington, IL* Central Illinois is our founding location and home to our Corporate Headquarters.
    The prime location choice for this role is Bloomington, IL but Richardson, TX and Tempe, AZ may also be considered.
    • Richardson, TX
      Our campus is conveniently located near the local transit and we have several restaurants on campus.
      • Tempe, AZ
        Our campus is conveniently located on Tempe Town Lake in close proximity to the transit & Downtown Tempe.

        Key Role Requirements:
        • Serves as primary owner of and refines Auto Repair Program requirements, contract language, and negotiations for the Direct Repair Program: Multi-Store Operations (MSO) & non-multi-store operations
        • Provides oversight of quality trending related to multiple components of the Select Service Program and overall strategy for Auto Repair Program engagements and performance management of repairers
        • Evaluates market presence and utilization to provide optimal repairer presence to meet customer needs
        • Provides strategic leadership, vision, planning, and direction for assigned area(s)
        • Responsible for the selection, training, professional development, performance management, and salary administration activities of assigned team members
        • Oversees development, interpretation, implementation and support of P&C Claims philosophies, policies, programs, procedures, and practices that align with Company and department goals
        • Ensures successful completion of departmental goals and objectives
          We Are Looking for Candidates With
          • 5-10+ years' experience in the collision repair industry as multi-state manager and/or executive, preferred
          • 10+ years' experience in a relationship management or other customer-facing role
          • Experience as a second line manager of department, unit or program, preferred
          • Experience in the Property & Casualty Insurance Claims industry
          • Experience with auto estimating platforms, emerging technologies, and industry data sources
          • Expert knowledge of Auto Repair Key Performance Indicators (KPI)
            • Cycle time
            • Parts utilization
            • Repair vs replace
            • Rental days
            • Repair capacity
            • Innovative mindset: always looking for opportunities to help improve the efficiency and effectiveness of the customer experience
            • Self-starter with an entrepreneurial view of what is possible
            • Track record of learning agility and a growth mindset
            • Competitive spirit driven to outperform competitors in all key metrics by delivering superior service
            • Proven track record of success leading teams (preferably 2 nd line or higher) and executing on strategic partnerships as well as championing, and deploying new solutions and vendor partnerships to improve overall program results with a clear focus on accuracy and quality in work product, improving performance, and create alignment with the State Farm vision
            • Demonstrated proficiency in Microsoft Office suite, including Outlook, Word, Excel, PowerPoint, and Tableau, required
            • Bachelor's Degree required and Masters Degree preferred
              What You Can Expect

              Next Steps: Apply now and competitive candidates may be invited to participate the interview process.

              Travel Requirements: Occasional overnight travel required

              Sponsorship: Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

              What's In It For You

              Competitive Benefits, Pay, and Bonus Potential

              Volunteer opportunities: Get involved and give back to the community!

              A Learning Culture: Mentoring, Professional Designations, Employee Development, and more!

              401k Plan and FULLY FUNDED PENSION

              We embrace Diversity and Inclusion: We are one team and it is simply the right thing to do!

              Learn more about our benefits at State Farm Careers !



              We are not just offering a job but a meaningful career! We're here to help life go right--

              Come join our passionate team!

              #LI-CA1

              #SFARM

              #PM18

              _____________________________________________________________

              Employment Type:
              Regular Full-Time

              Shift:
              First

              Weekends:
              Not Required

Keywords: State Farm Mutual Automobile Insurance Company, Bloomington , Director-Auto Repair Program, Executive , Bloomington, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Operations Manager - Ability to relocate required
Description: ESSENTIAL SERVICE PROVIDER / HIRING NOW ABILITY TO RELOCATE WITHIN THE INDIANA AND OHIO REGION FOLLOWING 6-9 MONTHS OF TRAINING ARE YOU AN INSPIRATIONAL LEADER WHO KNOWS HOW TO MOTIVATE YOUR TEAM WHILE (more...)
Company: Orkin LLC
Location: Peoria
Posted on: 09/25/2020

Management Leaders - Become a Franchise Owner
Description: Own A Franchise 40 BUSINESS CATEGORIES PROVEN BUSINESS MODELS FIND OUT HOW BUSINESS OWNERS CAN EARN MORE Have you ever thought about owning your own business If so, now is the perfect time to look into (more...)
Company: WilliamsonHeckt
Location: Aurora
Posted on: 09/28/2020

In House Counsel Jobs California - JDHuntr 34483 Director Contract Services, Contracts, Chicago, IL
Description: In House Counsel Jobs California - JDHuntr 34483 Director Contract Services, Contracts, Chicago, IL To apply go to JDHuntr.com
Company: JDHuntr In-House Counsel Jobs
Location: Aurora
Posted on: 09/25/2020


11B Infantryman - Management Training
Description: Job Description br br The Infantry is the backbone of the Army. These Soldiers fill the literal boots on the ground who are responsible for taking or holding ground during any combat operation. You'll (more...)
Company: Army National Guard
Location: Peoria
Posted on: 09/26/2020

Regional Sales Manager - Own a Franchise
Description: Own A Franchise 40 BUSINESS CATEGORIES PROVEN BUSINESS MODELS FIND OUT HOW BUSINESS OWNERS CAN EARN MORE Have you ever thought about owning your own business If so, now is the perfect time to look into (more...)
Company: WilliamsonHeckt
Location: Aurora
Posted on: 09/28/2020

Real Estate Office Manager
Description: -- Are you driven to win at a high level --- Do you have big goals --- Does team player describe you --- Do you thrive in a fast-paced environment --- Are you looking for leadership advancement This (more...)
Company: The Mattz Group
Location: Orland Park
Posted on: 09/28/2020

Management Leaders - Own your own Business
Description: Own A Franchise 40 BUSINESS CATEGORIES PROVEN BUSINESS MODELS FIND OUT HOW BUSINESS OWNERS CAN EARN MORE Have you ever thought about owning your own business If so, now is the perfect time to look into (more...)
Company: WilliamsonHeckt
Location: Joliet
Posted on: 09/28/2020

Strategic Account Manager - Chicago
Description: What We Do: br br Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting and enforcing compliance (more...)
Company: ForeScout Technologies, Inc.
Location: Springfield
Posted on: 09/26/2020

Management Leaders - Own your own Business
Description: Own A Franchise 40 BUSINESS CATEGORIES PROVEN BUSINESS MODELS FIND OUT HOW BUSINESS OWNERS CAN EARN MORE Have you ever thought about owning your own business If so, now is the perfect time to look into (more...)
Company: WilliamsonHeckt
Location: Tinley Park
Posted on: 09/28/2020

Market Manager
Description: COMPANY DESCRIPTIONWhen your in-house sales team just isn't working - or is working too much - you need a business partner focused exclusively on sale strategies to help ease the burden.
Company: Trelevate
Location: Peoria
Posted on: 09/28/2020

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Bloomington RSS job feeds