Account Director

Company: Taylor Corporation
Location: Bloomington
Posted on: May 7, 2020

Job Description:

As an Account Director within Client Services for Curtis 1000 (a Taylor Corp company), you will be leading a client services team of employees.-- This leadership role is critical to our pharmaceutical vertical. You will drive organizational e?ectiveness through identifying continuous improvement opportunities in current work?ow and processes and lead your team to consistently deliver measurable results regarding client satisfaction, year-over-year revenue & profit growth.Your Responsibilities:Effectively manage multiple short and long-term projects simultaneously.Understand a project life cycle; handle project related items as they occur in the unit.Assign personnel to new projects and track project status; evaluate the workloads of department employees.Maintain employee records, conduct evaluations in a timely manner, handle discipline matters as needed, recruiting, interviewing and hiring.Be able to effectively lead 6 - 10 people.Recognize and appreciate employees for work and accomplishments, maintain and contribute to the growth and development of each direct employee through IDPs.Manage relationships between the unit and other departments, conduct team meetings.Develop and maintain unit goals and objectives, plan and conduct regular Unit meetings, hold department orientations and other training sessions as neededBolster organic growth by seeking opportunities within the solution by providing additional services and or increasing profitability within the unit by implementing new processes.Manage/maintain customer relationships through individual SLA requirements.Monitor cost centers and unit profitability for accuracy.Understand billing procedures/processes and ensure billing compliance are met within the UnitYou Must Have:5+ years experience managing client relationships and a teamFamiliarity with Microsoft Office product suite (Word, Excel, Outlook, PowerPoint)--Ability to travel - frequency may varyAbility to respect and maintain confidential information.We Would Also Prefer:4-year degree in Marketing, Business, Communication, or comparable experienceExperience in pharmaceutical, healthcare, financial, and/or insurance industries.

Keywords: Taylor Corporation, Bloomington , Account Director, Executive , Bloomington, Illinois