Office Services Manager (Copy and Mail)

Company: Ricoh USA, Inc.
Location: Bloomington
Posted on: March 18, 2020

Job Description:

POSITION PROFILE

Supervises day-to day operations and staff of Office Services Team (copy and mail) within customer environment. Develops, implements and reviews related procedures. Invoices accounts and interacts with customer; assists in maintaining acceptable profit levels and ensures that customer expectations are met. High degree of customer interface.

JOB DUTIES AND RESPONSIBILITIES

• Routinely demonstrates and creates a helpful and positive work culture.
• Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors.
• Conducts themselves at all times as the public image of the company in accordance with RICOH's code of ethics.
• Effective implementation of RICOH Service Excellence. Effective implementation and management of RICOH Service Excellence.
• Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.
• Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
• Meets quality and deadline standards by the effective use of job scheduling practices.
• Handles formal contact with the customer on a daily basis in MS and as needed in BDS/LDS.
• Provides training on work flow and machine operations when necessary.
• Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.
• Increases employee retention by achieving turnover and average tenure goals.
• Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.
• Improves quality of operations and improves consistency by implementing company performance and operation procedures.
• Ensures that location is properly staffed by matching employee skills and equipment with production demands.
• Facilities resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
• Motivates employees and recognizes their accomplishments in a timely manner.
• Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
• Completes site reports and other paperwork as necessary.
• Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications)
  
  Typically Required:
  
  • High school or GED is required.
  • 1-3 years of leadership experience
  • Industry experience would be preferred
  • Ability to work independently required Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.
    

Keywords: Ricoh USA, Inc., Bloomington , Office Services Manager (Copy and Mail), Executive , Bloomington, Illinois