Project Engineer

Company: Integrity Technology Solu
Location: Bloomington
Posted on: March 20, 2023

Job Description:

The Project Engineer is responsible for providing exemplary professional and technical service to all clients, to maintain client satisfaction and long-term partnerships. His/her primary responsibilities include onsite service ticket remediation and efficient professional service project delivery while meeting client and Integrity expectations.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES:

• Clearly understands project scope, goals and deliverables by asking specific questions and clarifying needs with the Project Manager and/or Strategic Business Advisor.
• Communication with Project Manager with updates, changes, celebrations and concerns.
• Provides continuous communication updates, successes, setbacks and/or satisfaction with client based on communication plan.
• Identifies and manages project prerequisites and dependencies.
• Develop project plan when assigned.
• Tracks and documents project milestones, tasks and change requests in ConnectWise.
• Promptly communicates overruns, scope changes and client satisfaction issues to Project Manager and/or Strategic Business Advisor.
• Monitors level of effort on fixed fee projects and identifies ways to maximize realized rate.
• Serves as team lead on assigned projects.
• Provides input into project and/or project plan based on requests and technical expertise.
• Follows the project plan assignments.
• Assists with provisioning new clients
• Collaborates with the Technical Advisor to advise of ongoing issues and recommendations for business reviews with clients.
• Utilize your expertise and the appropriate resources to resolve escalated service ticket issues as assigned by the Project Manager.
• Ensure that documentation is created and updated on all service tickets prior to beginning next ticket.
• Identify any inefficiencies and suggest project improvements to meet and exceed client expectations.
• Willingly share professional and technical knowledge with other employees.
• Achieve and maintain current certifications determined by professional development plan.
• Participate in the on-call rotation.
• Attend and participate in professional and technical training sessions. Share key learning points for individual and organizational improvement.
• Actively participating in Integrity's Open Book Management program by learning about the financials of the company, the financial impact of decisions, and playing to win.
• Perform other duties as required and requested. KEY SKILLS/KNOWLEDGE (COMPETENCIES) REQUIRED:
  • Strong knowledge of Microsoft platforms.
  • Demonstrate strong technical and operational knowledge of command SMB IT functions including Network, Messaging, Backup, Antivirus, and database.
  • Comfortable in resolving of network and server issues.
  • Greet clients, establish rapport, project a professional tone, calm stressed or upset clients and document all details.
  • Excellent ability to present technical information in a clear and concise manner to a variety of people, including non-technical.
  • Understand technical issues and utilize previous technical experience to solve technical problems.
  • Prove initiative by seeing and doing what needs to be done; learn quickly.
  • Speak with confidence using facts.
  • Demonstrate willingness and ability to share new and different ideas.
  • Utilize excellent written communication skills every day.
  • Exhibit superior phone skills.
  • Maintain composure in a fast paced environment.
  • Able to provide and receive honest feedback. WORK LOCATION:
    
    This position requires going to our clients' sites to install new hardware. The position also provides the flexibility to work from home or the Integrity office when you are not at a client location.
    
    EDUCATION / EXPERIENCE:
    • Advanced technical certifications preferred
    • Some college course work preferred; Bachelor's degree preferred
    • Project planning experience preferred

Keywords: Integrity Technology Solu, Bloomington , Project Engineer, Engineering , Bloomington, Illinois