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RemoteFix Engineer

Company: Integrity Technology Solutions
Location: Bloomington
Posted on: June 21, 2022

Job Description:

We would love for you to join our growing team! You will use your technical expertise to remotely troubleshoot a wide variety of networking, server, Microsoft 365, and other technologies for many businesses. There are opportunities for you to continue learning and develop your IT expertise. Are you craving experience with Azure, Microsoft 365, AWS, or other technologies? Our team is ready to work with you to help develop your skills. Of course, there is also the opportunity to help an employee with resetting a password and fixing a printer issue. Your day-to-day responsibilities will include:

  • Delivering consistently excellent customer service to your clients, from the first call of the day to the last call of the day.
  • Managing help desk requests via our ticketing system.
  • Following-up on outstanding requests and ensure your client is happy with the resolution.
  • Supporting clients remotely via telephone, email, and remote desktop.
  • Providing system administration support for Windows OS, networks, network security, and network infrastructure devices.
  • Quickly identifying and escalating more complex client problems.
  • Assisting with in-house projects to keep improving our network and processes.
  • Maintaining up to date knowledge base by documenting all issue resolutions; creating tip sheets and IT training documents.
  • Configuring and troubleshoot Windows PCs/laptops, printers, and mobile devices.
  • Participation in our on call rotation. We would love our next RemoteFix Engineer to have the following:
    • Previous experience on a technical help desk
    • Exceptional customer service skills, and a positive "can-do " attitude
    • Solid understanding of Windows operating systems
    • Network support experience (VPN, WAN, LAN)
    • Knowledge of Active Directory, Exchange, Office 365 and MS Office preferred
    • Solid troubleshooting experience with the ability to handle different technical concerns of the customers
    • Remote diagnostics and remote (software) tools experience preferred
    • Multi-tasking capabilities; Able to manage resource issues and multiple priorities with little or no direction
    • Customer support experience in a help desk environment.
    • Must be self-motivated and highly organized
    • Must be able to work autonomously and as a team member
    • Ability to exercise judgment and make sound decisions under pressure
    • Good communication skills- both oral and written; Effective listening skills About us: Since 1993, Integrity Technology Solutions has worked closely with business leaders offering trusted advisement and customized solutions as a managed service provider. Our goal is to ensure companies are protected, productive, and profitable. We form relationships with our clients, offering them dependable guidance essential for bottom-line betterment. Our core values of relationships, integrity, improvement, community and fun are at the forefront of all actions. COVID-19 considerations:
      Employees are currently working remotely. We are conducting remote interviews at this time.


Keywords: Integrity Technology Solutions, Bloomington , RemoteFix Engineer, Engineering , Bloomington, Illinois

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