Customer Support Representative

Company: OSER Management Group
Location: Peoria
Posted on: June 24, 2025

Job Description:

We are seeking a dedicated Customer Support Representative to join our team. In this role, you’ll assist customers by providing exceptional service and resolving their inquiries, delivering exciting sales presentations and processing order requests. This position is perfect for individuals who thrive in a fast-paced environment and have a desire to make a real difference in customers' lives. Key Responsibilities of the Customer Support Representatives: Assist Customers: Provide support for customers by answering inquiries and addressing concerns related to sales, products, services, and billing Process Orders: Help customers with order processing, account updates, and service changes Provide Product Information: Offer detailed information about services, sales promotions, and upgrades to ensure customers make informed decisions Maintain Records: Accurately log customer interactions, troubleshooting steps, and resolutions Collaborate with Teams: Work closely with other departments to resolve customer concerns and ensure a smooth customer experience Follow Up: Conduct follow-ups to ensure customer satisfaction and resolve any additional issues

Keywords: OSER Management Group, Bloomington , Customer Support Representative, Customer Service & Call Center , Peoria, Illinois