Marketing Call Center Representative

Company: Aston Carter
Location: Bloomington
Posted on: January 11, 2022

Job Description:

Description:They are responsible for calling current customers to try setting them up with a meeting with their insurance representative. A script is provided during training and employees are held to metrics (120+ calls/day and a certain # of meetings set per week) throughout their tenure in the group. Looking for:- Good phone etiquette, manners, and personality! - Ability for basic navigation of a computer.- Ability to carry on a conversation easily.The Marketing Call Center provides support to our sales representatives by scheduling appointments with existing customers and conducting other customer touchpoints as needed. By scheduling appointments, our customers are more likely to gain insight into their insurance and financial security needs, better understand available solutions, and benefit from the guidance and services available through our company.1. Articulate the value of a customer meeting with their Financial Representative and/or Insurance Agent by using company approved scripts and rebuttals.2. Accurately schedule the appointment using Outlook Calendar and schedule/complete appropriate follow up tasks, e.g., send appointment reminder post card/email, make appointment reminder phone calls, communicate with Financial Representatives and Insurance Agents as needs dictate, and update customer information, e.g., email address.3. Meet activity benchmarks, e.g., dials per hour, and production benchmarks, e.g., appointments per hour.4. Ability to learn complicated technology, e.g., phones and customer/campaign management software to manage workload and complete assigned tasks.Hours:- Monday-Friday 9-5:30


About Aston Carter:

At Aston Carter, we 're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients ' capabilities by seeking solvers and delivering solutions to address today 's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Bloomington , Marketing Call Center Representative, Advertising , Bloomington, Illinois